11 days old

Customer Account - Customer Service - Hybrid schedule

Kelly Services
King of Prussia, PA 19406
**Working as liaisons between Company and its customers, the Customer Account Team is responsible for processing all direct orders for the US business in excess of 2 billion worth of sales per year.**

**Customer Account - Customer Services opening with local Pharma Client, this is a long term contract position with opportunity to go perm.**

**Remote - hybrid schedule with 2 days in office and 3 days at home - must be able to be in office in King of Prussia**

**Customer Account Representatives meet the needs of the customers and provide prompt resolution of customer inquiries and issues.**

**The team is responsible for analyzing and processing all chargebacks per the terms and conditions of the appropriate contracts.**

**Main Responsibilities**

**Customer Service and Support - Respond to all inquiries received by Customer Support either directly from customers or via internal sources and provide timely resolution of all customer issues -**

**Proactively identify and escalate any inventory risks or opportunities to ensure consistent supply for all customers**

**Continuously review inventory levels for adequate potency range offering as well as ensuring best inventory practices and proposing solutions for order management.**

**Ensure accurate pricing for all orders**

**Collaborate with Logistics and 3PL to ensure shipments are processed accurately and timely.**

**Ensure all customers have current licensure as required by each organization and state government.**

**Inventory Management proactively ensure FIFO for all products in order fulfillment process as well as in SAP and customer facing inventory reports**

**Assists in inventory corrections for over shipments, short shipments or crossed shipments to ensure inventory is current on a real time basis**

**Work with corporate accounts in managing customer specific price changes.**

**Demonstrate and apply knowledge of enterprise resource planning ERP software system. -**

**Qualifications** **:**

**Customer Service with product experience verses a service**

**Attention to detail**

**Comfortable dealing with customers on phone or thru email**

**Logistics knowledge**

**Experience with ERP system**

**Send resumes**

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-10-06 Expires: 2021-11-06

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Customer Account - Customer Service - Hybrid schedule

Kelly Services
King of Prussia, PA 19406

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