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18 days old

Customer Account Specialist

Kelly Services
Ann Arbor, MI 48104
**Customer Account Specialist**


**Location: Ann Arbor MI**


**Direct placement**


**Rate: $18- $22 an hour depending on experience**


**JOB SUMMARY FOR THE CUSTOMER ACCOUNT SPECIALIST:**


Answering calls, chats, and emails in a fast-paced environment to assist our customers challenges, training needs, and general support. Manage the customers complete order lifecycle from lead recognition to referral. Responsible for understanding and anticipating the needs of the customer and building a long-term post-sales relationship.


**PRINCIPAL FUNCTIONAL RESPONSIBILITIES OF THE CUSTOMER ACCOUNT SPECIALIST:**


+ Communicate with customers via phone/email/chat and build the relationship through high levels of service.

+ Deliver an exceptional end to end order entry experience, focusing on order accuracy and being responsive to escalation concerns that are generated from our customers.

+ Act as a product consultant, articulating technical product specifications, features and benefits and making recommendations based on customer needs both internally and externally

+ Advocate for the customers success by anticipating challenges, removing barriers, and working cross-functionally to drive timely and accurate job completion by communicating schedules with designers, installers and end customers.

+ Sustain process standards including accuracy and flexibility in an ever-changing environment in order to provide the highest service level.


**QUALIFICATIONS FOR THE CUSTOMER ACCOUNT SPECIALIST:**


+ High School diploma or equivalent. Associates or bachelors degree preferred

+ 3+ years of work-related experience in account management or customer support environment desired

+ Cabinet or related industry experience is a bonus


**SKILLS & ABILITIES FOR THE CUSTOMER ACCOUNT SPECIALIST:**


+ Ability to work in a fast-paced environment

+ Outstanding Customer Service skills

+ Strong communication skills, both verbal and written

+ High sense of urgency and adaptability

+ Ability to multitask effectively

+ Willingness to learn our industry and systems

+ MSOffice Suite Proficient


**Client offers:**


+ Competitive pay based on experience!!

+ A real TEAM environment

+ Great benefits with little waiting time

+ 401k matching

+ Paid time off

+ 3 months of in-office training to all new associates to ensure they are set up for success!

+ Ability for hybrid work after training is completed

+ This is not your typical call center- Your day will consist of answering calls, emails, entering orders and supporting our customers to further grow their business


**Please apply online or email resume to chri259@kellyservices.com**


**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-07-22 Expires: 2022-08-22

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Customer Account Specialist

Kelly Services
Ann Arbor, MI 48104

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