15 days old

Customer Account Specialist

Kelly Services
Brockton, MA 02305
**Customer Account Specialist Brockton, MA.**

**Direct Hire Opportunity**

Our client is a fast-growing Highly Specialized National Logistics Company catering to the Medical Research & Pharmaceutical Communities with 21 locations throughout the United States and Internationally is looking to hire an Customer Account Specialist.

The Customer Account Specialist role is an entry-level, full-time position that ensures compliance with customs regulations for international shipments. Manages the day-to-day activities of international shipments with our customers, account reps, and international partners to expedite shipments, coordinating quotes and conflict resolution.

** This is a Customer Service/Office role and NOT a warehouse shipping role.

**Responsibilities include but are not limited to:**

Coordinates accepted quotes and initiates job. This entails entering job into corporate database, coordinating shipment with domestic operations, coordinating job with worldwide agent, placing shipment booking with airline and corresponding all shipment details from job initiation to ultimate delivery with domestic operations, worldwide agent and customer

Ensuring that regulatory requirements and compliance of shipments are met

Prepare and gather all administrative paperwork required for shipments

Creates/Maintains and updates all spreadsheets associated with International. This includes, quotes, worldwide agents, Agent pricing, airline rates and monthly metrics

Regularly communicating with worldwide agents and customers to organize imports/exports and obtain quotes for multiple shipments without compromising shipment quality and efficiency

**Skills / Abilities / Qualifications:**

**?** Bachelor's Degree preferred

1 3 year(s) of related work experience, preferable in customer service, international shipping, freight forwarding

Self-motivated individual who can learn quickly

Verbal communication, Email Correspondence, Telephone skills, Data Entry, Time Management

Highly organized and high attention to detail, critical thinking skills and excellent multi-tasking capability to work under pressure to meet or exceed deadlines due to high volume

Proficient in Microsoft Office Suite (Excel, Word, Outlook, and Power Point) and Adobe Acrobat

Coachable: Open to feedback and continual professional improvement. Flexible and adaptable

Ability to handle challenging situations calmly and professionally

Easily adapt and thrive in a dynamic, fast-paced environment

Solid analytical, oral and written skills

If interested please send your resume to: or call 917-734-1542

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**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-04-23 Expires: 2021-05-24

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Customer Account Specialist

Kelly Services
Brockton, MA 02305

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