1+ months

Customer Advocate

Kelly Services
Springfield, IL 62762
_Kelly Services Inc. is currently seeking to place multiple Customer Advocates in temporary-to-hire opportunities for a well-known healthcare company in_ **_Springfield, IL._**

**Snap Shot:**

+ December 2020

+ Pay rate is $14.00/hour- Will become $15/hour after being hired.

+ Type: Temporary to Hire

+ Work Hours: 8AM-6PM

+ Work Days: Monday-Friday, Some Saturdays may be required

+ Opportunity may start off fully remote and then move back into the office

**Customer Advocate Job Duties:**

+ Respond to customer telephone inquiries within a call center environment

+ Proficient problem-solving approach to quickly determine customer needs

+ Provide resolutions by delivering accurate information while following performance goals and objectives

+ Research complex issues across multiple databases and work with support resources to resolve customer issues and/or partner with others to resolve escalated issues

+ Conduct follow up calls with customers to provide updates and ensure issue has been resolved in its entirety


+ High school diploma or equivalent

+ 1 year call center experience

+ Ability to prioritize and multitask

+ Proven ability to learn quickly and adapt to change

+ PC navigation and data entry skills

+ Good oral and written communication skills

+ Knowledge of medical terminology

**_Please note: This position is not being recruited for by your local Kelly office. Please apply here or email your resume to Nikki Adams at**


**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-03-05 Expires: 2021-05-29

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Customer Advocate

Kelly Services
Springfield, IL 62762

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