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17 days old

Customer Call Center Representative

Kelly Services
Elk Grove Village, IL 60007
**Whats next for you? This great job.** Finding a job that fits your lifestyle isnt always easy. Thats where Kelly Professional & Industrial comes in. Were seeking **Customer Call Center Representatives** to work in a **temporary** opportunity in **Elk Grove Village, IL** . Were here to help you find something great that works for youso you wont miss a moment of what really matters in your life.


**Why you should apply to be a Customer Call Center Representative:**


+ Pay Rate: $22.00/hour

+ Start Date: August 29, 2022

+ On-SiteTraining: Monday-Friday 8:30 AM-5:00 PM PST (5 weeks)

+ **Schedule: Monday - Friday 8:30 AM - 5:00 PM PST**

+ **Hybrid after training 3 days on-site, 2 remote**

+ Length: estimated 6 months, top performers could be extended


**Whats a typical day as a Customer Call Center Representative?**


+ Follow defined Open Enrollment processes.

+ Schedule meetings with clients.

+ Lead virtual meetings with clients answering questions and providing guidance on how to make changes to their WFN configuration. This includes changes tied to Benefit Plans, Employee Self Service, Payroll and Carrier Connections.

+ Coordinate and participate on calls with the client and their insurance broker/provider/carrier to clarify benefit plan changes.

+ Provide product/process support to clients as they are going through OE via scheduled meetings, phone calls or emails.

+ Assist clients with running benefit enrollment/confirmation statements/benefit statement reports.

+ Maintain project notes on each client in AE Project Management Tool.

+ Create payroll test files and review with client. Assist in correcting payroll test file discrepancies.

+ Coordinate payroll updates based on the clients payroll timing (force special payroll files or manipulate payroll file setup to allow payroll data to update according to the clients payroll schedule).

+ Proactively check on clients to ensure their 1st payroll run AE deduction changes runs smoothly. Assist client with any issues that may come up.

+ Close AE project.


**This job might be an outstanding fit for you if you have:**


+ Excellent organizational, interpersonal, written, and verbal communication skills.

+ demonstrated Customer Service Excellence Skills

+ Ability to learn and teach software navigation

+ Ability to work well in a fast-paced work environment.

+ Must have reliable high-speed internet at home.

+ Comfortable sitting for long periods of time.

+ High School diploma or equivalent required.


**What happens next**

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.


Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a Customer Call Center Rep today!


\#CB

\#P2


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2022-07-27 Expires: 2022-08-27

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Customer Call Center Representative

Kelly Services
Elk Grove Village, IL 60007

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