CenterWatch

23 days old

Customer/Call Center Service Representatives- Albany, OR

Kelly Services
Albany, OR 97321
Kelly Services, a global leader in staffing solutions, is looking to for **several Customer /Call Center Service Representatives** for a leading insurance provider in the **Albany, OR** . Our customer looking for both Non-Bilingual and Bilingual candidates. Bilingual Spanish candidates, must be able to read and write Spanish.



**Pay: $12.50/hour (BOE)**

**Shift: Monday- Sunday 6:00am-9:00pm PST (8 hour shift)**

**Bilingual: 90% Bilingual Read and Write Spanish, preferred but not required**

**Duration: Temp to Hire opportunity**

**Anticipated Start Date: Early November 2019**




As a **Customer Service Representative** , you will support the organization's extended warranty contracts by providing superior customer service to our customers who have purchased an extended warranty contract for wireless cell phone handsets. You will verbally collect pertinent information for the customer over the phone. You will process and determine insurance coverage on each claim by examining forms, policies, and other records as provided by claimant and other agencies or resources.



**DUTIES**

Receive and answer customer questions and resolve customer concerns relating to claims, warranties, and product servicing.

Coordinate service for customers using various providers to resolve the customers' concerns.

Settle claims according to insurance policy provisions.

Maintain and update customer account records as needed.

Forward suspected fraudulent and questionable claims to appropriate personnel.

Coordinate with immediate supervisor or other personnel as needed to resolve claims and issues not of routine nature.

Attend workshops, seminars, and other training sessions to maintain and update product knowledge.



**EDUCATION/EXPERIENCE**

High School diploma or GED equivalent

Minimum of 6 months of customer service/call center experience

Candidates MUST have an understanding of how to use computers and computer systems (Microsoft office, basic navigation, etc.), multi-tasking.

Candidates should also have solid customer service background, a positive attitude, strong communication

Demonstrate the skills needed and an openness/aptitude to be a fast learner.



**Why Kelly?**

At Kelly Services, we work with the best. Our clients include 99 of the Fortune 100 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

As a Kelly Services candidate you will have access to numerous perks, including:

Exposure to a variety of career opportunities as a result of our expansive network of client companies

Career guides, information and tools to help you successfully position yourself throughout every stage of your career

Access to more than 3,000 online training courses through our Kelly Learning Center

Weekly pay and service bonus plans

Group- rate insurance options available immediately upon hire*



**Let us help advance your career today.**

*Available for purchase and administered by a designated third-party vendor

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, and Gender Identity, and is committed to employing a diverse workforce.




\#MD2019




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-25 Expires: 2019-11-25

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Customer/Call Center Service Representatives- Albany, OR

Kelly Services
Albany, OR 97321

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