27 days old

Customer Call Representative

Kelly Services
Cedar Rapids, IA 52401
**Job Description**

Kelly Services is hiring Customer Care Representatives in a call center environment.

Responsible for conserving, maintaining, developing and increasing business volume through existing customers by phone. Develop internal and external customer relationships by providing understandable, concise, and accurate information through written and oral communication. Reply to customers using multiple systems, technologies, and the coordination of other functions is required. Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency. Communicates with customers regarding service request or problems; documents, evaluates and resolves customer-s inquiries. Thoroughly documents all contacts and conversations; follows up as required. Works with other departments to complete customer requests as needed, and minimize escalations. Gains proficiency in various administration and automated workflow systems. Processes complex and varied service requests. Represents company with professional pride to internal and external customers. Consistently meets/exceeds set quality and productivity metrics. Functions w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department. .


Shifts would be 8 hour shifts Monday Friday. Hours can vary between 8:00am-5:30pm depending on needs. Shift examples (8-4:30, 8:30-5, 9-5:30)

Qualifications High School diploma or equivalent. Up to 1 year experience with call center or customer service experience/training. Fundamental computer knowledge and maneuverability within window applications. Basic understanding of Microsoft office suite, specifically Word and Excel. Good verbal and written communication skills

Preferred Qualifications Associates degree preferred. General understanding of annuity and investment products, retirement, life and health insurance products a plus. Experience working within a computer mainframe a plus. Ability to maintain confidentiality of customer and company information. Ability to work independently and seek additional opportunities when able. Ability to work in a team environment to develop integrity, trust and respect of coworkers at all levels.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-12-25 Expires: 2020-01-25

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Customer Call Representative

Kelly Services
Cedar Rapids, IA 52401

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