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Customer Care Advocate - Temp to Perm $16 PH - Northwest Area

Kelly Services

Austin, TX
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Care Advocate - Temp to Perm $16 PH - Northwest Area

Jobid US576JAC_24344833

Location: Austin, TX, 78769, USA

Description **Job Description**

Kelly Services has a GREAT temp to hire opportunity with our North West client.

We are currently seeking Customer Service Advocates. This position also has a $500 monthly bonus incentive.

The class will start April, training will be 6 weeks.

Hours of operation- Monday - Friday from 7:00 am -9:00 pm and Saturdays 9:00 am - 6:00 pm. 8 hour shift will fall between these hours. Must be flexible

What youll do:

Assist Customers with phone and email inquiries about order status, payments, refunds and site operation, as well as provide information about customer products and services

Serve as a liaison between Customers and other departments to communicate information

Use common Customer feedback to identify opportunities to continuously improve the Customer Experience

Work on independent or cross-functional pilot teams focused on improving products and processes related to Customer Experience

Ability to think creatively and use various methods in problem solving; ability to anticipate and resolve problems

Work on different product or process pilots focused on improving Customer Experience

Use a consultative selling approach; provide current & potential Customer/s with pricing and effectively close the sale

Assure quality and accurate representation of products; represent the company professionally and ensure that potential Customers have an exceptional experience

Thrive with the support of your teammates in daily/weekly meetings and fun team challenges

Develop top performer Customer Service & Sales skills with our training and development programs



2-3 years of Customer Care experience in a high-volume business-to-consumer contact center, legal, medical or other service environment

1-2 years of Account Management or Retention skills preferred

Ability to think creatively and use various methods in problem solving; ability to anticipate and resolve problem

Associates Degree or 60 Hours of Higher Education required

Experience with or other CRM tools

Enthusiastic and self-starter approach

Strong interpersonal skills



Weekly Pay - Kelly Benefits - Employee Discount- Full Gym - Yoga & Meditation - Basketball Court - Dry Cleaning Service - Laid Back Dress Code - Work Hard Play Hard Environment!

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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