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24 days old

Customer Care Associate

Kelly Services
Plainsboro, NJ 08536
**Customer Care Associate- Plainsboro, NJ**



Kelly Services is currently seeking a full time **Customer Care Associate** for one of our top clients in **Plainsboro, NJ** ! As a **Customer Care Associate** placed with Kelly Services you will be responsible for assisting patient and HCP customers with inquiries related to company information, product information inquiries, product and device use, literature requests, savings offers, and assistance with other client products and services.





**Pay:** $26-$34/hour based on education level and Spanish proficiency



**Shifts:** 8:30a-5p; 9a-5:30p; 9:30a-6p- shift rotation not required





**Job Description:**




+ Responsible for assisting patient and HCP customers with inquiries related to company information, product information inquiries, product and device use, literature requests, savings offers, and assistance with other client products and services.

+ Responsible for the identification, reporting and documenting of product adverse events, product technical complaints, and other safety information.

+ This is a customer service position located in an inbound call center of a pharmaceutical manufacturer. The primary focus is to deliver an optimal customer experience and build customer loyalty through telephone interactions, email, postal mail, and emerging communications such as chat, text, and social media.

+ Obtain and document all information from customers regarding adverse events, product technical complaints, and other safety information, and advise of replacement /return procedures.

+ Provide technical assistance to customers related to client product or promotional website issues.

+ May conduct outbound telemarketing projects or conduct surveys with customers.



**Qualifications:**




+ Associates degree required; Bachelor degree preferred.

+ Bilingual Spanish is preferred

+ 3 years previous customer facing experience required

+ Professional experience in healthcare, pharmaceutical or medical device call center highly desirable.

+ Ability to exercise independent thinking, problem solving, and leadership skills are a must

+ Ability to handle multiple priorities and complex processes while providing excellent customer service

+ Data entry experience required

+ Intermediate proficiency in Windows, Microsoft Word, Excel, and Outlook required



**Physical Requirements:**




+ May be required to work company holidays

+ Ability to work one of three daytime shifts and to work overtime as needed

+ Shift rotation is not required





**_Important information:_**



_This position is recruited for by a remote Kelly office, not your local Kelly branch. Please submit your resume to be considered for this position._




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-28 Expires: 2019-11-28

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Customer Care Associate

Kelly Services
Plainsboro, NJ 08536

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