11 days old

Customer Care Call Center Rep

Kelly Services
Albany, NY 12260
Kelly Services is currently seeking several **Customer Care Representatives** for one of our top Healthcare Insurance clients for their location in Albany, NY 12211.

The **Customer Care Representative** will respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

**Pay Rate:** $17.25per hour

**Working Hours:** Monday - Friday - 8:00 AM to 8:00 PM - 40 hours per week - 8 hour shift

**Duration:** 3 month Contract Job with a possible Hire Opportunity based on Business Needs, Job Performance and Attendance

**This position is working at the company job site in Albany, NY 12211**

**Job Duties:**

+ Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

+ Analyzes problems and provides information/solutions.

+ Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

+ Analyze problems and provides information/solutions.

+ You must operate a PC/image station to obtain and extract information; documents information, activities and changes in the database.

+ Under immediate supervision, receive and place follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

**Job Requirements:**

+ Requires a High School diploma or equivalent.

+ Up to 1 year of Call Center or Customer Service work experience.

+ Healthcare Insurance experience is preferred but not required.

+ Comfortable to being on the phone 95 % of the time.

+ You will need good communications, good writing skills and the ability to talk while typing.

+ Must be able to multi-task, handle decision making skills, sound judgment, follow direction from written workflows and work in a team environment.

**As a Kelly Services candidate you will have access to numerous perks, including:**

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career

+ Access to more than 3,000 online training courses through our Kelly Learning Center

+ Weekly pay and service bonus plans

+ Group-rate insurance options available immediately upon hire that are available for purchase and administered by a designated third-party vendor

**It's a great opportunity to get your foot in the door and gain valuable experience so apply today!!**

****Important information:** This position is recruited for a National Kelly Recruiter, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the **SUBMIT RESUME** button below.


**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-06 Expires: 2020-02-10

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Customer Care Call Center Rep

Kelly Services
Albany, NY 12260

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