7 days old

Customer Care Call Center Representative

Kelly Services
Tampa, FL 33603
**Kelly Services is currently seeking several Customer Care Call Center Representatives for one of our top Healthcare Insurance clients at their company location in Tampa, FL 33614.**

The **Customer Care Call Center Representative** responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

**The position requires working from home due to COVID-19 and then reporting to the job site in Tampa, FL 33614 at a later date. Seeking** **i** **ndividuals who are self-starters and can work independently with minimal direct supervision.**

**Pay Rate:** $16.50 per hour

**Training Hours:** Monday through Friday 9:00 AM to 5:30 PM

**Working Hours:** Must be flexible work any 8 shift between 8:00 AM and 8:00 PM Monday through Friday plus possible weekends for overtime. Must be avaiable to work the day after Thanksgiving, New Year's Day and Martin Luther King Day.

**Duration: Contract job starting on 1/9 for approximately 3+ Months**

**Job Duties:**

+ Analyzes problems and provides information/solutions.

+ Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

+ Thoroughly documents inquiry outcomes for accurate tracking and analysis.

+ Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

+ Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.

+ Receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

+ Uses computerized systems for tracking, information gathering and troubleshooting.

+ Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.

+ Seeks, understands and responds to the needs and expectations of internal and external customers.

**Minimum Qualifications:**

+ High school diploma or general education degree/GED required.

+ Must have at least 1 year of Call Center or Customer Service background.

+ Good communication and research skills.

+ Computer skills with the ability to work on dual monitors.

+ Excellent attention to detail and organization skills.

**As a Kelly employee, youll have access to world-class perks, including:**

+ Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

+ Group insurance options*

+ Service bonus plan

+ Holiday pay plan

+ Weekly electronic pay options

+ Online training campus that provides more than 3,000 free courses to help improve and develop skills

+ Exclusive online employee community

+ Employee assistance program available at no cost

+ Corporate discounts

+ Transportation Spending Accounts

*Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.

**It's a great opportunity to get your foot in the door and gain valuable experience so apply today!!**

****Important information:** This position is recruited for by a National Kelly Recruiter, not your local Kelly branch. Please submit your resume to be considered for this position by pressing the **SUBMIT RESUME** button below.


**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-01-08 Expires: 2021-02-08

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Customer Care Call Center Representative

Kelly Services
Tampa, FL 33603

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