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27 days old

Customer Care Coordinator

Kelly Services
Allentown, PA 18103
Kelly Services is now accepting resumes for Customer Care Coordinators to be working at our customer location in the Allentown, PA area.


Duties of the Customer Care Coordinators will include:


+ Make outbound calls to customers to advise of changes to their delivery schedule due to late trucks, holidays and routing changes.

+ Assist customers on the phone and via email with questions they may have about their orders and deliveries.

+ Gather, compile and track key account information for new customer roll-outs.

+ Support sales teams by reviewing and analyzing inventory management reports and taking necessary action with vendors and internal cross-functional teams as needed.

+ Use online computer programs to check customer orders for exceptions that need to be addressed.

+ Create reports to summarize changes to customer orders and out of stock items.

+ Use a variety of online systems to document and process special orders and credit requests.

+ Assist with maintaining customer order guides as directed by the sales team.


Qualifications that candidate should have are:


+ Minimum of 2+ years of relevant experience in customer service, administration, or inventory management is required.

+ Food service distribution background is preferred.

+ Strong written and verbal communication skills.

+ Proficiency in Microsoft Office (Excel, Outlook, PowerPoint, Word)

+ Confidence to have difficult conversations with customers

+ Strong critical thinking and analytical ability

+ Ability to inrepret data and translate into actionable steps

+ Strong collaboration skills and willingness to take direction and achieve professional growth thru ongoing coaching.

+ Strong multi-tasking and organizational skills


This positions is expected to last into 2022 and has the possibility of becoming a permanent role. Pay rate is $18-$24/hour (based on experience and qualifications).


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2021-08-23 Expires: 2021-09-23

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Customer Care Coordinator

Kelly Services
Allentown, PA 18103

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