5 days old

Customer Care Coordinator

Kelly Services
Lewisville, TX 75029
**Your next good thing is right here** . At Kelly Professional & Industrial, were all about helping you discover whats next in your career. And we just so happen to be seeking an Customer Care Coordinator to work a client in Lewisville, Tx. If this sounds like the right fit for you, read on and apply!

Day Shift: 8:30AM 5:30PM

Pay Rate: $17.00/hr

Temporary Assignment


+ Create and complete accurate referrals and applications and keep updated on policy or procedural changes

+ Resolve patient's questions and concerns regarding status of their request for assistance

+ Enter detailed information into company proprietary software while conversing via telephone

+ Place outbound phone calls for patient follow ups or confirmations

+ Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller

+ Interact with the patient referral sources to process new applicants

+ Steward patient accounts from initial contact through final approval/denial

+ Works on routine assignments that require basic problem resolution

+ Consults with Supervisor or senior peers on complex and unusual problems Accountabilities in this role


+ High School education required

+ 2-4 years related customer facing experience and/or training desired or equivalent combination of education and experience

+ Previous experience or knowledge of practices and procedures commonly used in a call center or customer service environment highly preferred

+ Knowledgeable of insurance billing methods and general pharmacy operations a plus

+ Ability to properly utilize all computer systems including Word, Excel, MS Outlook, Company Proprietary Software, and telephone software.

**What happens next?**

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be an Assembler today!

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2021-10-11 Expires: 2021-11-13

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Customer Care Coordinator

Kelly Services
Lewisville, TX 75029

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