21 days old

Customer Care Coordinator

Kelly Services
Walpole, MA 02081
Kelly Services has partnered with Kerry Ingredients in Walpole! Kerry is a dynamic, fast growing food manufacturer and is currently searching for reliable, team-oriented Customer Care Coordinator.


$13.00 - $17.00/hour

1st Shift: Mon-Fri (8:00am 5:00pm)

Job Overview:

The Equipment Customer Care Coordinator will be responsible for resolving customer requests, processing notification/work orders, parts orders and dispatching to field personnel. This position requires utilizing Kerry computer systems.


Interact with customers and provide superior customer support Answer inbound phone calls, voice mail messages and email messages to resolve customer requests e.g. - equipment technical issues, part orders, etc.

Utilize the appropriate system to create a record of the call result and/or issue work order

Diagnose and resolve equipment technical issues using available resource; triage documentation, service manuals, hands on equipment, and other available resources

Close system records relate to customer equipment technical issues using options of phone fix, parts or equipment shipments, dispatch to Field Service Technicians or third party service providers Process charge or no charge parts orders in appropriate system


High school diploma or equivalent required

Three years of previous customer service experience

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2020-10-02 Expires: 2020-11-02

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Customer Care Coordinator

Kelly Services
Walpole, MA 02081

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