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1+ months

Customer Care Coordinators - Lewisville, TX (Work from home!)

Kelly Services
Lewisville, TX 75029
Kelly is currently looking for several **Customer Care Coordinators** for one of our top clients in **Lewisville, TX .** (Work from home to start!)



**Pay Rate: $16.00/hour**

**Training Schedule (1-2 weeks) will be 8AM-5PM (CST)**

**Schedule: 8:30AM-5:00PM (CST**

**Duration: 01/11/2021 to 02/26/2021**

**Anticipated start date: Jan 2020**



**DUTIES**

Responsible for handling inbound and outbound calls, with ability to determine needs and provide one call resolution

Responsible for reporting Adverse Events within the required timeframe

Responsible for handling approximately 25 - 40 inbound calls per day with ability to determine needs and manage accordingly

Create and complete accurate referrals and applications and keep updated on policy or procedural changes

Resolve patient's questions and concerns regarding status of their request for assistance

Enter detailed information into company proprietary software while conversing via telephone

Place outbound phone calls for patient follow ups or confirmations

Maintain quality while providing an empathetic and supportive experience to the patient by controlling the patient conversation and educating the caller

Interact with the patient referral sources to process new applicants

Steward patient accounts from initial contact through final approval/denial

Process all patient applications in accordance to set policy, procedures and PHI compliance



**EDUCATION/ EXPERIENCE**

High school education required

2-4 years related experience

Experience should include knowledge of practices and procedure commonly used in a call center or customer service environment

Primary job functions do not typically require exercising independent judgment

Manage a high level of productivity

Ability to multitask while conversing

Zoom New hire must be on camera during NEO and subsequent program specific training.

MS Outlook Send, receive and search e-mails.

MS One Note Experience using the application

MS Teams Send and receive instant messages.

Experience working with dual monitors and multiple Internet browsers (IE and Chrome).



**Why Kelly?**

At Kelly Services, we work with the best. Our clients include 95 of the Fortune 100 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.




**About Kelly Services**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.



Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

CB#2020


**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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Posted: 2020-12-23 Expires: 2021-02-22

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Customer Care Coordinators - Lewisville, TX (Work from home!)

Kelly Services
Lewisville, TX 75029

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