CenterWatch

1+ months

Customer Care Rep

Kelly Services
Cerritos, CA 90703
**Customer Care Representative Bi-lingual Cerritos, CA**



Every day, Kelly Services is seeking talented candidates for an exciting long-term contract opportunity available as a Customer Care Representative in Cerritos, CA, 90703. Pre-assessment online testing is required for this role.



**Location: Cerritos, CA**



**Pay: $19.00 per hour**



**Shift: This is a full-time position Monday - Friday from 9AM - 6PM**



**Job Description:**




+ Responsible for responding to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

+ Proficient in all basic customer service areas performs some but not all types of moderately complex function.

+ Must be able to successfully perform all the duties of the Customer Care Rep I.

+ Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

+ Thoroughly documents inquiry outcomes for accurate tracking and analysis.

+ Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues.

+ Provides external and internal customers with requested information.

+ Proficient in all basic customer service functions.

+ Receives and places follow-up telephone calls / e-mails to answer customer questions. Inquiries may also be on a walk-in basis.

+ May require deviation from standard practices and procedures with the assistance of a computerized system. Seeks, understands and responds to the needs and expectations of internal and external customers.

+ Required to meet department goals and expectations.



**Requirements:**




+ Requires a HS diploma or equivalent

+ 1-3 years of the company s experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.





**Why Kelly?**



As a Kelly employee, youll have access to world-class perks, including:




+ Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

+ *Group insurance options

+ Service bonus plan

+ Holiday pay plan

+ Weekly electronic pay options

+ Online training campus that provides more than 3,000 free courses to help improve and develop skills

+ Exclusive online employee community

+ Employee assistance program available at no cost

+ Corporate discounts

+ Transportation Spending Accounts





*Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.



**Apply Today!**



***Important information:** This position is recruited by a remote, national, Kelly office, not your local Kelly branch. Applicants must be legally permitted to work in the United States.








**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-14 Expires: 2019-12-02

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Customer Care Rep

Kelly Services
Cerritos, CA 90703

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast