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16 days old

Customer Care Rep I-Bilingual

Kelly Services
Cerritos, CA 90703
**_Kelly Services_** has been providing outstanding employment opportunities to the most talented individuals in the marketplace. We are proud to offer a long-term, indefinite opportunity to work as a _Customer Care Representative_ for one of our top Healthcare Insurance clients for their **_Cerritos, CA_** _location_ **_!_**



**Responsibilites**



Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.



Analyzes problems and provides information/solutions.



Thoroughly documents inquiry outcomes for accurate tracking and analysis.



Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.



Receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.



Uses computerized systems for tracking, information gathering and troubleshooting.



**Qualifications**



Great customer service skills



Excellent hospitality skills



Great organizational skills



Excellent listening skills and solid communication skills oral and written .



Applicant must be Computer literate type 40+WPM .



Applicant must have a sense of urgency to resolve members issues, be patient, be flexible and have a willingness to learn.



Strong work ethic i.e. great attendance .



We are looking for applicants that are bilingual in English, Spanish, and/or Vietnamese.



Must be adaptable to a fast pace environment and have the ability to multitask



By working with Kelly in this role, you would be eligible for:

- A competitive hourly pay rate with weekly checks

- Online continuing education via the Kelly Learning Center

- Several employee discounts

**_- And more!_**



**_Important information: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the submit now button below._**



**Why Kelly?**



As a Kelly Services candidate you will have access to numerous perks, including:




+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career

+ Access to more than 3,000 online training courses through our Kelly Learning Center

+ Weekly pay and service bonus plans

+ Group rate insurance options available immediately upon hire*



**Apply Today!**



\#MD2019










**Why Kelly** **** **?**




The Managed Solutions practice within Kelly Outsourcing and Consulting Group (KellyOCG ) is one focus within the full array of Kelly Services workforce solutions.


Kelly Services has transformed from the staffing industry pioneer to a leading workforce solutions provider. KellyOCG is the distinguished outsourcing and consulting segment of Kelly Services, known for applying a forward-looking approach that enables companies to make strategic workforce planning decisions that impact their business and competitive advantage.


The Managed Solutions practice area of KellyOCG is dedicated to partnering with clients to architect and implement solutions that put them in a position to meet their operational obligation to their organization and freedom to focus on their more strategic business needs.


**AboutKelly Services** ****




As a workforce advocate for over 70 years, we are proud to have a role in managing employment opportunities for more than one million workers around the globe. We employ 550,000 of these individuals directly with the remaining workers engaged through our talent supply chain network of supplier partners. Revenue in 2015 was $5.5 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .


Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
Posted: 2020-01-08 Expires: 2020-02-08

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Customer Care Rep I-Bilingual

Kelly Services
Cerritos, CA 90703

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