21 days old

Customer Care Rep

Kelly Services
Spokane, WA 99207
Kelly Services is looking for CUSTOMER CARE REP for manufacturing company in Spokane Valley, WA.


Pay: $20-21/hr

Hours: 8am-5pm M-F


Respond in a timely and professional manner to any/all customer inquiries, questions, and/or concerns received via phone, e-mail, fax, and company website. Understand the product in general and the parts that go into the product and can explain/demonstrate to customers. Have a general understanding of the engineering specifications and how to read spreadsheets.

Manage all component, basic packages, and semi-complex packages on customer orders and requests received via phone, fax, e-mail, or electronic data interchange (EDI), including new orders, change orders, and additions/deletions to pending orders.

Effectively communicate to the customer information relative to product applications, schedules, material availability, shipments, etc. Communicate potential problems, including diffusing a difficult customer situation.

Demonstrate knowledge of products, their use and how they relate to other products to provide general product-related technical assistance to distributors, retailers, contractors, architects, and homeowners.

Have the technical understanding and engineering standard experience to assist in the Quality Assurance process of orders for any of the markets product is supplied in.

Initiate customer quotations and provide on-going pricing support, as required, by the business. Maintain accurate and updated records for the established customer base.

TECHNICAL SKILLS: Microsoft Office, CRM Systems preferred (Oracle, Salesforce)


Must have a minimum of 2 years of customer-facing or call center experience in a fast paced, demanding environment. Ideally, the candidate will have experience in the manufacturing industry.

Must have experience using analytical skill set to process orders, or trouble shoot for customers.

Must be computer literate in understanding excel, word, and order entry/fulfillment/CRM applications.

Attention to detail and accuracy is critical. Must have the ability to perform basic math calculations.

Must be able to function in a fast-paced, demanding, ever-changing environment.

INTERESTED: Please email resume to OR call 507-416-4206 to discuss more.

**Get a complete career fit with Kelly** **** **.**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-05 Expires: 2022-10-17

Before you go...

Our free job seeker tools include alerts for new jobs, saving your favorites, optimized job matching, and more! Just enter your email below.

Share this job:

Customer Care Rep

Kelly Services
Spokane, WA 99207

Join us to start saving your Favorite Jobs!

Sign In Create Account
Powered ByCareerCast