22 days old

Customer Care Representative

Kelly Services
Cedar Rapids, IA 52401
Kelly Services is currently recruiting for a **Customer Service Representative** for our client, a leading life insurance company at their location in **Cedar Rapids, Iowa.**

Pay rate: $14.00/ hour

Schedule: Monday- Friday, 8:00AM- 4:30PM

Duration: 07/2020- 07/2021

**Until things clear up with COVID19, the candidate will work remotely. Once we are back in the office, we will transition to working full time from our office only.**

**Job Description:**

Responsible for conserving, maintaining, developing and increasing business volume through existing customers by phone.

**Key Responsibilities:**

+ Develop internal and external customer relationships by providing understandable, concise, and accurate information through written and oral communication.

+ Reply to customers using multiple systems, technologies, and the coordination of other functions is required.

+ Provides information on a variety of complex customer service issues requiring knowledge of life and health insurance, retirement, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.

+ Communicates with customers regarding service request or problems; documents, evaluates and resolves customers' inquiries.

+ Thoroughly documents all contacts and conversations; follows up as required.

+ Works with other departments to complete customer requests as needed, and minimize escalations.

+ Gains proficiency in various administration and automated workflow systems.

+ Processes complex and varied service requests.

+ Represents Transamerica with professional pride to internal and external customers.

+ Consistently meets/exceeds set quality and productivity metrics.Functions w/in a team based environment, and actively participates in achieving team goals.

+ Meets/exceeds performance metrics as determined by department.


+ High School diploma or equivalent.

+ Up to 1 year experience with call center or customer service experience/training.

+ Fundamental computer knowledge and maneuverability within window applications.

+ Basic understanding of Microsoft office suite, specifically Word and Excel.

+ Good verbal and written communication skills.

?? **Preferred Qualifications**

+ Associates degree preferred.

+ General understanding of life and health insurance, retirement, annuity and investment products a plus.

+ Experience working within a computer mainframe a plus.

+ Ability to maintain confidentiality of customer and company information.

+ Ability to work independently and seek additional opportunities when able.

+ Ability to work in a team environment to develop integrity, trust and respect of coworkers at all levels.

**As a Kelly Service employees, you will have access to numerous perks, including:**

+ Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

+ Group insurance options*

+ Service bonus plan

+ Holiday pay plan

+ Weekly electronic pay options

+ Free online training campus available

+ Exclusive online employee community

+ Employee assistance program (EAP) available at no cost

+ Corporate discounts

+ Transportation spending accounts

**NOTE:** This position is not being recruited by your local Kelly branch. To be considered for this position, please apply directly to posting.

**What's Next**

If you apply for this position, a Kelly recruiter will contact you directly if your skills and experience match what our clients are looking for. If youre not contacted, youre still on our radar. Once youve applied for one of our jobs, or if youve ever worked for us before, youre a part of our talent network, and that means all Kelly recruiters have access to your profile, expanding your opportunities even further.

\#KellyGTS **\#CB2020**

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Posted: 2020-07-13 Expires: 2020-08-13

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Customer Care Representative

Kelly Services
Cedar Rapids, IA 52401

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