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Customer Care Representative

Kelly Services


Location:
Duluth, GA
Date:
06/06/2018
2018-06-062018-07-05
Job Code:
US249BAS_BH1338114
Categories:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Care Representative

Jobid US249BAS_BH1338114

Location: Duluth, GA, 30096, USA

Description Kelly Services is currently seeking a Customer Care Representative for one of our top clients in Duluth GA area.

Start Date: 5/21/18

End Date: 8/31/18

Schedule: Must be available between the days & hours of Mon - Sat, 8am - 8pm

Pay: 14.00/hour

Location: 2405 COMMERCE AVE

Summary:

The role of a Customer Care Specialist is a key position because you are the voice of our organization and clients. You are highly valued as our customer’s primary point of contact and you care about helping others. The Customer Experience is at the forefront of all you do, exceeding expectations at every turn. You are a listener, problem solver and believe in quality. You enjoy being on the phone and customers hear your smile as you patiently help them find resolution.

Details:


+ Handle in-bound calls from our customers by researching and resolving loan level inquiries in hazard insurance, mortgage banking and property loss.
+ This role requires listening to our customer’s concerns and showing empathy while resolving their issue.
+ Because every customer is different we expect you to take the initiative to truly understand our customers current challenges, solve them, and use your expertise to proactively help them avoid future challenges.
+ You may be asked to participate in special projects, assume new responsibilities, and adjust priorities as requested.
+ A robust paid training environment that enables you to learn the business, the systems, policies and most importantly how to effectively engage and resolve customer challenges. Training will be a combination of classroom, online and side-by-side observations.
Requirements:


+ Ability to adapt easily as procedures/assignments change
+ Ability to multi-task and organize
+ A minimum of 6 months experience in customer service
+ Available to work overtime weekly and/or Saturday hours as workload demands
+ Strong verbal and written communication skills
Education:

high school diploma or equivalent

If you are interested in this position please apply and follow up with an email to me, Amanda Spinasanto, at AMAS407@kellyservices.com with your resume attached and CC Duluth in the subject line

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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