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Customer Care Representative

Kelly Services

Fond Du Lac, WI
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Care Representative

Jobid US41L3LL_BH1420680

Location: Fond Du Lac, WI, 54936, USA

Description **_Kelly Services®_** has been providing outstanding employment opportunities to the most talented individuals in the marketplace. We are proud to offer a contract opportunity to work as a **_Customer Care Representative I_** position in a **_Fortune 500®_** corporation located in **_Fond du Lac, WI!_**

By working with Kelly in this role, you would be eligible for:
- A competitive hourly pay rate with weekly checks
- Online continuing education via the Kelly Learning Center
- Several employee discounts
**_- And more!_**

**_Important information_** **_: This position is recruited for by a remote Kelly office, not your local Kelly branch. To be considered for this position, you must use the “submit now” button below._**

Contract: 04/02/18 – 10/01/18 (possible temp-to-hire)

Schedule: need to be available 7a – 7p Monday through Friday and some weekends

Pay Rate: $14.50 per hour

Job Information:


+ Successfully completed the required basic training, able to perform basic job functions with help from co-workers, specialists and managers on non-basic issues.

+ Primary duties may include, but are not limited to:
+ Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.
+ Analyzes problems and provides information/solutions.
+ Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.
+ Thoroughly documents inquiry outcomes for accurate tracking and analysis.
+ Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.
+ Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information.
+ Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.
+ Uses computerized systems for tracking, information gathering and troubleshooting.
+ Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.
+ Seeks, understands and responds to the needs and expectations of internal and external customers.

+ Requires a High School diploma or GED.
+ 3 to 6 months experience in an automated customer service environment or any combination of education and experience, which would provide an equivalent background.
**Why Kelly?**

As a Kelly Services candidate you will have access to numerous perks, including:

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies
+ Career guides, information and tools to help you successfully position yourself throughout every stage of your career
+ Access to more than 3,000 online training courses through our Kelly Learning Center
+ Weekly pay and service bonus plans
+ Group- rate insurance options available immediately upon hire*
**Apply Today!**

_*Available for purchase and administered by a designated third-party vendor_

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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