7 days old

Customer Care Representative

Kelly Services
Fort Worth, TX 76196
**Customer Care Representative Fort Worth, TX**

**We are seeking Customer Care Representatives for a national healthcare insurance company located in Fort Worth. Great opportunity to help others!**

**Title:** Customer Care Representative

**Location:** Fort Worth (76104)

**Type:** Contract possible extension

**Hours:** M-F between 8am-6pm

**Pay:** $16 hr.

**Job Description:** Inbound called directing calls to the appropriate area and scheduling patients. Large amount of outbound calls to reach members that have not yet been reached. Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.

**Job Responsibilities:**

+ Respond to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

+ Analyze problems and provides information/solutions.

+ Operate a PC/image station to obtain and extract information; documents information, activities and changes in the database.

+ Document inquiry outcomes for accurate tracking and analysis.

+ Develop and maintain positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

+ Research and analyze data to address operational challenges and customer service issues.

+ Provides external and internal customers with requested information.

+ Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

+ Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims. Seeks, understands and responds to the needs and expectations of internal and external customers.

**Job Requirements:**

+ HS diploma or equivalent

+ Ability to make 400 calls weekly

+ 1 year of previous experience in an automated customer service environment; or any combination of education and experience, which would provide an equivalent background.

+ Healthcare experience preferred

+ Bilingual preferred (English/Spanish)

+ Testing required (must complete testing to be considered)

**Apply now for immediate consideration!**

**_Please do not contact your local Kelly branch office as they are not filling this position._**

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-13 Expires: 2020-02-13

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Customer Care Representative

Kelly Services
Fort Worth, TX 76196

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