CenterWatch

1+ months

Customer Care Representative I

Kelly Services
Newbury Park, CA 91320
**Utilization Management Rep I** **- Newberry, Park, CA**



Are you seeking stable work through the holidays? Kelly Services is seeking a talented **Utilization Management Rep** with 1 year customer service or call center experience and excellent communication skills. Candidate must be able to multi-task and remain organized. Medical terminology experience a plus! This is a 3-month contract role with potential for extension or hire.



Duration: Long-term role with possibility of year over year extension or direct hire!



**Location: Newbury Park, CA**

**Pay: $19.00/hr**

**Shift: 8:30 AM - 5:00 PM PST**



**Job Description:**




+ Responsible for coordinating cases for precertification and prior authorization review.

+ Managing incoming calls or incoming post services claims work.

+ Determines contract and benefit eligibility; provides authorization for inpatient admission, outpatient precertification, prior authorization, and post service requests.

+ Refers cases requiring clinical review to a Nurse reviewer.

+ Responsible for the identification and data entry of referral requests into the UM system in accordance with the plan certificate.

+ Responds to telephone and written inquiries from clients, providers and in-house departments.

+ Conducts clinical screening process. Authorizes initial set of sessions to provider.

+ Checks benefits for facility based treatment.

+ Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.



**Requirements:**




+ 1 year of customer service or call-center experience; proficient analytical, written and oral communication skills; or any combination of education and experience, which would provide an equivalent background.

+ Medical terminology training and experience in medical or insurance field preferred.

+ Good customer services, good attendance punctuality, PC skills good, attention to detail, muti-tasking



**Why Kelly?**



As a Kelly employee, youll have access to world-class perks, including:




+ Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

+ *Group insurance options

+ Service bonus plan

+ Holiday pay plan

+ Weekly electronic pay options

+ Online training campus that provides more than 3,000 free courses to help improve and develop skills

+ Exclusive online employee community

+ Employee assistance program available at no cost

+ Corporate discounts

+ Transportation Spending Accounts



*Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.



**Apply Today!**



***Important information:** This position is recruited by a remote, national, Kelly office, not your local Kelly branch. Applicants must be legally permitted to work in the United States.






**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-04 Expires: 2019-12-02

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Customer Care Representative I

Kelly Services
Newbury Park, CA 91320

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