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19 days old

Customer Care Representative

Kelly Services
Saco, MT 59261
Our client is a privately held full-service residential mortgage lender licensed in all 50 states. They are one of the largest and fastest-growing privately held mortgage companies in the country, as well as a top 5 residential lender in the US. This is a direct hire position and due to COVID-19 it will be a home-based position for the first 3 months.


Position(s): Customer Care Representative

Location: Beaverton OR

Days: Monday-Friday (Must be able to work a Saturday rotation)

Hours: Between 7am-7pm (must be flexible)

Rate of Pay: $16.50/hr (includes shift differential)

Duration: Direct Hire


**Job Description:**


The Customer Care Representative is responsible for assisting customers in the servicing of their mortgage. This may include helping in a call center capacity in one of the following functions: customer service, collections, or loss?mitigation.


**Essential Job Functions:**


+ Answers inbound and makes outbound calls and work calls from the Message Center and responds to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers.?

+ Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently.?

+ Maintains confidentiality of customers nonpublic information.?

+ Provides information and knowledgeable assistance regarding mortgage loans by retrieving loan information and providing customers their information quickly and efficiently.?

+ Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately.?

+ Provides written and verbal responses to customer inquiries as needed.

+ Additional job duties as assigned. Able to demonstrate a willingness to learn

+ Computer proficiency is essential

+ Able to adhere to schedules, multitask and meet deadlines

+ Demonstrates good listening skills, strong customer service skills

+ Professional communication skills (both verbal and written)

+ Able to work in a fast-paced team environment


**Qualifications:**


To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.


**Education and/or Experience:**


+ High school diploma or GED required

+ 6 months to one-year customer service-related experience required.?

+ Previous mortgage call center experience a plus.

+ Solid work history and tenure minimal gaps *provide explanations

+ Bi-lingual a Plus


**How to Apply:**


To be considered for this position, please reply by email with your resume or contact information.


In addition to the position above, please feel free to look at all Kelly Services opportunities by visiting www.kellycareernetwork.com


Kelly Services is a Fortune Global 500 company and a global leader in HR services. Our group connects over 750,000 associates with our business clients each year and offer employment opportunities at any stage in your professional career.


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-11-08 Expires: 2021-12-09

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Customer Care Representative

Kelly Services
Saco, MT 59261

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