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21 days old

Customer Care Representative

Kelly Services
San Diego, CA 92108
**Customer Care Representative San Diego, CA**



Every day, Kelly Services is seeking talented candidates for an exciting long-term contract opportunity available as a **Customer Care Representative** in San Diego, CA.



**Location: San Diego, CA**

**Pay: $18.00 per hour**

**Shift: This is a full-time position Monday Friday. Shift start times are 6:00, 7:00 & 8:00 AM**



**Job Description:**




+ Answer incoming member and provider calls

+ Responsible for functioning on a learning curve to become fully proficient in all aspects of customer service, claims and/or membership issue resolution.

+ Performs research and analysis, advocating on behalf of customers through whole case methods.

+ Performing provider searches

+ Seeking appointment availability for our members

+ Building member profiles/cases

+ Responding to providers claims inquiries via phone- Email, and fax, Process members email inquiries

+ Follow up with members

+ Learns to provide full service to members, providers, group administrators, and brokers by processing health care claims, handling inquiries, and/or performing membership functions.

+ Receives inbound telephone calls or paper and electronic claims from members and providers

+ Resolves issues for members, providers, group administrators and brokers. Analyzes the situation and completes research to ensure no rework or follow-up issues.

+ Applies knowledge of policies and procedures, products, legislation and claims workflow.

+ Interacts with systems to ensure claims are paid or denied based on terms of contract.

+ Required to meet department goals and expectations.



**Requirements:**




+ Requires a HS diploma or equivalent

+ 3-6 months experience in an automated customer service environment

+ demonstrated ability to listen effectively, use probing skills to obtain relevant information and establish rapport quickly with customers and co-workers



**Why Kelly?**



As a Kelly employee, youll have access to world-class perks, including:




+ Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

+ *Group insurance options

+ Service bonus plan

+ Holiday pay plan

+ Weekly electronic pay options

+ Online training campus that provides more than 3,000 free courses to help improve and develop skills

+ Exclusive online employee community

+ Employee assistance program available at no cost

+ Corporate discounts

+ Transportation Spending Accounts



*Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.



**Apply Today!**



***Important information:** This position is recruited by a remote, national, Kelly office, not your local Kelly branch. Applicants must be legally permitted to work in the United States.








**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-28 Expires: 2019-11-28

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Customer Care Representative

Kelly Services
San Diego, CA 92108

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