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30 days old

Customer Care Representative

Kelly Services
Virginia Beach, VA 23452
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Researches and analyzes data to address operational challenges and customer service issues.

Provides external and internal customers with requested information.

Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

Uses computerized systems for tracking, information gathering and troubleshooting. Outbound calls are conducted in the ZipDrug business area.

Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information.

Documents information, activities and changes in the database.


Qualifications:

Requires a HS diploma or equivalent; or any combination of education and experience which would provide an equivalent background.

Previous customer service in a call center or an automated customer service environment preferred.

Previous experience working with Medicaid, Medicare, and Health Insurance is a plus.


Pay is 17/hr


Work Schedule: 7 am - 10 pm CST - 8 hour shift daily, 40 hours per week, Monday - Sunday; 2 day off weekly.


**Get a complete career fit with Kelly** **** **.**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-02 Expires: 2022-10-03

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Customer Care Representative

Kelly Services
Virginia Beach, VA 23452

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