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18 days old

Customer Care Representatives - Fond du Lac, WI

Kelly Services
Fond du Lac, WI 54936
Kelly is currently seeking several **Customer Care Representatives (Work from Home/May need to return to office)** for one of our top clients in **Fond du Lac, WI**



**Pay Rate:$16/ hour**

**Schedule: Monday - Friday; Shifts will generally have a later start time between the hours of 9:30AM-11:30AM.?? May include Saturdays/Sundays**

**Duration: 11/09/2020 to 02/28/2021??**

**Anticipated start date: November 2020**



**DUTIES**

Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

Analyzes problems and provides information/solutions.

Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

Thoroughly documents inquiry outcomes for accurate tracking and analysis.

Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

Researches and analyzes data to address operational challenges and customer service issues.

Provides external and internal customers with requested information.

Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

Uses computerized systems for tracking, information gathering and troubleshooting.

Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.



**EDUCATION/EXPERIENCE**

High School or equivalent

Minimum 1 year of Call Center related experience (assessment required)

Requires excellent written and verbal communication skills

Computer skills including MS Office and Outlook

Maintain a high speed internet

Ability to work from home/ return to office





**Why Kelly?**

At Kelly Services, we work with the best. Our clients include 95 of the Fortune 100 companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.



**About Kelly Services**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter.

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law.

\#CB2020




**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

\#KellyGTS
Posted: 2020-10-02 Expires: 2020-11-02

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Customer Care Representatives - Fond du Lac, WI

Kelly Services
Fond du Lac, WI 54936

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