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24 days old

Customer Care Representatives

Kelly Services
Savannah, GA 31403
Kelly Services is hiring for a **Customer Care Representative who will be handling Prior Authorization for medications** for a Fortune 500 Insurance company in the **Savannah area.** Potential to be a **Long-Term Temp or Temp to Hire** opportunity.



**Pay Rate:** $15.75 per hour



**Training:** Monday Friday from 9:00am-5:30pm, Training will be for a period of 2-4 weeks and does require self-paced learning.



**Shift:** Schedule may vary between the hours of 8AM-11PM EST




+ **Shifts can begin as early as 8am or as late as 2:30pm. The shifts may require a Saturday or Sunday shift between the hours of 10am-6:30pm**



**Primary duties may include, but are not limited to:**




+ Typical day will include taking phone calls or working faxes from prescribers to start a prior authorization for medication.

+ Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims.

+ Analyzes problems and provides information/solutions.

+ Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database.

+ Thoroughly documents inquiry outcomes for accurate tracking and analysis.

+ Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner.

+ Researches and analyzes data to address operational challenges and customer service issues.

+ Provides external and internal customers with requested information.

+ Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature.

+ Uses computerized systems for tracking, information gathering and troubleshooting.

+ Requires limited knowledge of company services, products, insurance benefits, provider contracts and claims.

+ Seeks, understands and responds to the needs and expectations of internal and external customers. Required to meet department goals.



**Requires:**




+ HS diploma or equivalent;

+ Customer Services and Call Center experience a must.

+ Pharmacy and/or Healthcare experience is a plus.

+ Must complete Pre-Employment Shaker Test





The local offices of Kelly Services do not represent the above position, please apply online for immediate consideration. Please contact me at Danielle.Haese@kellyservices.com if you are interested in this opportunity or if you may have any questions.





\#MD2019






**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-21 Expires: 2019-11-21

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Customer Care Representatives

Kelly Services
Savannah, GA 31403

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