13 days old

Customer Care Single Point of Contact

Kelly Services
Beaverton, OR 97075
Kelly Services is offering a **CUSTOMER SERVICE** position with a Mortgage company in **Beaverton, OR.**

**Pay Rate** : $16.00/hr

**Location:** Beaverton, OR, but will be REMOTE during COVID-19 crisis. Office presence expected after pandemic. All equipment needed to perform job functions will be provided by the company.

**Shift:** 8 hr. shifts will be assigned within the operating hours of 7AM-7PM

**Direct Hire (not a temp role)**

**REQUIRED:** Previous mortgage industry, insurance industry, banking industry, loan industry, healthcare industry, **OR** loss mitigation customer experience. Experience with bankruptcy, foreclosure, processing, and borrowers also a plus.

**Position Description:**

The **Customer Care Single Point of Contact** (Loss Mitigation) representative is responsible for assisting customers in the servicing of their mortgage. This may include helping in a call center capacity in one of the following functions: customer service, collections, and loss mitigation.

**Essential Job Functions:**

+ Acts as single point of contact to assigned borrowers currently 45 days delinquent or greater, borrower is in a confirmed disaster area, or borrower requests loss mitigation options.

+ Answer inbound calls and make outbound calls on assigned mortgage accounts that are 45 days or more delinquent.

+ Work with borrower on repayment plans to get them back to a current status.

+ Assist the borrower with loss mitigation options, how to apply, and status updates.

+ Must be familiar with investor guidelines and available programs.

+ Remain as the single point of contact until the borrower is current or approved for loss mitigation.

+ Maintains confidentiality of customer's non-public information.

+ Provides written and verbal responses to customer inquiries as needed.

+ Answers inbound/outbound calls involving customer service and collection issues.


+ High school diploma or GED required

+ Previous customer service, call center, collections experience required.

+ Must be computer proficient, able to multitask and work in a fast paced ever changing team environment.

+ Must be able to work a Saturday rotation

+ Must be able to work OT should business needs dictate


+ Four weeks training: 8:00 a.m. - 5:00 p.m. After training, must be flexible and able to work any 8-hour shift as assigned between the hours of 7:00am-7:00pm PST. (Hours are subject to change).

+ Ability to pass SAFE Act and attain NMLS Licensure

**If youre interested, please send me a copy of your resume to Michelle at** ****

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-11-20 Expires: 2020-12-21

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Customer Care Single Point of Contact

Kelly Services
Beaverton, OR 97075

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