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29 days old

Customer Care Specialist

Kelly Services
Indianapolis, IN 46202
**Job Description**


Make the most of your valued expertise as a Customer Care Specialist! Kelly Services is seeking candidates for contract positions with one of our customers on the northeast side of Indianapolis, a global leader in healthcare! Please apply today for immediate consideration!


Anticipated start date: 07/20/2020

1-year contract with potential for hire or extension.

Pay up to $18 hour.

- Must have the availability to work between the hours of 8am and 8pm, Monday-Friday.

- Training will be 1st shift: 8:30am-5pm for 16 weeks. Following training, workers will be moved to 2nd shift: 11:30am-8pm.

- Candidates cannot miss any days during the first 16 weeks of training.

- Must be able to type 35 wpm with accuracy.


Education required:

Associates Degree with at least 1 year of previous customer service experience.

Bachelor-s Degree with previous customer service experience preferred.


Responsibilities:

- Answer customer service complaints and inquiries, analyze/troubleshoot concerns with non-functioning products and/or services.

- Identifies issues and recommends corrective solutions.

- Follow documentation according to established regulatory guidelines as may be required by specific job responsibilities.

- Knows and applies the fundamental concepts, practices and procedures of the particular field of specialization.

- Significant on the job training in a specific area.

- Requires some evaluation, originality, critical thinking and ingenuity.

- Work is varied and may be somewhat difficult in nature but usually involves limited responsibility.

- Contributes independently or with a team towards a program or department goal or service. Interfaces with both internal and external customers and departments.

- Deliver exceptional customer experience while maintaining focus on compliant processes.

- Responsible for maintaining and continuously improving the quality system and achieving quality objectives through daily actions.


Benefits available: A Kelly-sponsored group health care plan called the ACA Plan is offered to all eligible Kelly employees. The ACA Plan meets the minimum essential coverage, minimum value, and affordability requirements of the Affordable Care Act. For additional information regarding Kelly benefits, please visit www.mykelly.us.


**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****



At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-06-08 Expires: 2020-07-09

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Customer Care Specialist

Kelly Services
Indianapolis, IN 46202

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