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20 days old

Customer Care Specialist

Kelly Services
Newark, CA 94560
Kelly Services is seeking Customer Care Representatives for a client in Newark CA


Payrate: $20 - $25 DOE


**Position Summary:**


Serve as the primary contact for customer order and account status inquiries via phone, email and web chat channels. Also, serve in various customer care and order related functions. This position will be based in Newark, California.


**Key Responsibilities:**


+ Provide coverage support for the Customer Care phone line and Live Chat function. Promptly respond to any email, phone or Live Chat requests.

+ Appropriately log customer cases via proper Salesforce.com processes and channels.

+ Serve as a customer-facing conduit between field sales, order management, shipping and support teams.

+ Address any needs which are needed to book orders, including, but not limited to: Requesting PO revision, New Account Information, Requesting Credit Card Form, Obtaining Credit Card# from customer via phone or other secured method.

+ Respond to customer inquiries regarding shipping status & missing items

+ Creating Support Quotes

+ E-commerce account approval Expandable ID Creation

+ Training purchasers and end users to use e-commerce

+ Active liaison role with Sales, Marketing, Order Management, Shipping, Support and R&D teams


Job Qualifications


**Preferred Qualifications:**


+ Minimum of 2 years experience in customer service or call center role.

+ Experience with customer case support tracking and/or other customer/business related experience via Salesforce or equivalent CRM.

+ Bio-medical or related industry experience preferred.

+ Highly self-directed, conscientious, articulate, and possesses excellent problem solving & case resolution skills.

+ Committed to total customer satisfaction with outstanding interpersonal skills and professionalism.

+ Experience with Salesforce & related chat, call center phone applications preferred.


Apply today chad233@kellyservices.com


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-08-30 Expires: 2021-09-30

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Customer Care Specialist

Kelly Services
Newark, CA 94560

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