16 days old

Customer Care Specialist - Northbrook, IL

Kelly Services
Northbrook, IL 60065
**Job Description**

Are you looking for a position where you can use your customer service AND web-based skills?

Look no further and start working by 11/4/2019

Ask for Dan - or call 224-7616-5361

Our premier client is looking for skilled Customer Care Specialist for a full-time opportunity in Northbrook, IL

What: Customer Care Specialist ($15/hour)

Where: Northbrook IL

When: Interviews start ASAP - Start working by 11/4/2019

Work Schedule: Mon-Fri 9am-7pm, Saturday 9am-5pm

Customer Care Specialists are the 'human voice' of our client. Our client works as a distributor of Sporting Goods and Tactical Gear (equipment, flashlights, Clothing and all accessories). The position includes assisting customers in navigating their web-site and generally making it as easy as possible to purchase items on line. Specialists use their product knowledge, communications and interpersonal skills to assist customers with purchasing questions, but also maximize future value by fostering a trusting relationship between us and the customer.

Primary Duties and Responsibilities

- Answer incoming telephone and email inquiries from prospective and existing customers

- Initiate and close sales and convert on-hold orders to active sales

- Check order status for customers

- Answer product questions

- Make product recommendations


Qualifications, Skills & Requirements

- High School Diploma, GED or equivalent minimum education

- Must type at least 40 words per minute with 95% accuracy or better

- Minimum of 2 years combined experience in retail, technical sales, mail order, Internet sales, Call Center, or Customer Service related position

- Knowledge of online Internet forums, chat, and Internet community etiquette is beneficial

- Excellent written communications skills including spelling, grammar and vocabulary

Additional Responsibilities

- Outdoor and sporting goods Experience is a Plus.

- Exemplary punctuality and attendance is required for this position. Due to the seasonal nature of our Business, all employees will be expected to work additional hours, including overtime, during peak seasons.

- Specialists require patience, empathy and friendliness in dealing with customers.

- Specialists must have the willingness to see customer issues through to resolution.

- Return calls and answer e-mails.

- Good computer skills, strong communication, and a good attitude is a must!


As a Kelly Services employee you will have access to numerous perks, including:

- Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

- Group insurance options*

- Service bonus plan and Holiday pay plan

- Weekly electronic pay options

- Corporate discounts

*Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.

Apply today for immediate consideration!

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-28 Expires: 2019-11-28

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Customer Care Specialist - Northbrook, IL

Kelly Services
Northbrook, IL 60065

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