11 days old

Customer Care Specialist - ON SITE

Kelly Services
Lakeland, FL 33806
Ready to start a new job? **Kelly Professional & Industrial** looking for a **Customer Care Specialist** for a Medical Device Manufacturing Company located in **Lakeland, FL.**

**** Salary: Starting at 35k and up to 45k base on experience****

****Direct hire opportunity****

****100% On -Site****

The Customer Care Specialist is tasked with creating a customer first attitude with the customer base. This includes interactions via email, phone, and face-to-face conversation. This role will be involved in some of the business end discussions with customers and will be responsible for helping sustain those relationships.

**Duties & Responsibilities**

+ Manage a portfolio of key accounts across all business units, while assisting teammates across all customer needs.

+ Primary contact with the client decision-makers to assess their needs and provide relevant products and services

+ Developing a retention strategy for the client, conveying their vision to the team, and executing the plan.

+ Improve customer experience, create engaged customers, and facilitate organic growth

+ Resolves customer inquiries in a timely manner

+ Service Recovery - take ownership of escalated inquiries and attempt to turn them around to a positive resolution.

+ Effective interaction with multiple departments, such as materials, production, logistics, sales, finance, and management.

+ Organize Sales Orders and invoices which are related to the implementation of Projects.

+ Help manage inputs to Quotations, Sales Follow-up, Invoices, etc. to ensure timely response to the customer.

+ Review and analyze customer-supplied forecasts and report any fluctuations in trends to relevant business unit stakeholders

+ Track key account metrics and report any changes in booked sales to relevant business unit stakeholders

+ Assist the Sales team with the creation and finalization of quotes for all business units.

+ General Administration and Telephone Duties

+ Conduct hospitality activities for onsite customer visits

+ Purchase Orders for Non-Production-Items in QAD

+ Manage and analyze customer feedback and provide strategic direction to continuously improve the overall rating.

+ Successfully prepare, direct and lead client meetings, including face-to-face and web conferencing.

**Education & Skills**

+ High School/GED with at least 3-5 years of experience working in Customer Service/Sales in a technical manufacturing industry.

+ Superior written, presentation, and interpersonal skills, ability to communicate and interact at all levels within the customers organization

+ Strong ability to persuade, motivate and influence others

+ Ability to work independently but also multi-task in a collaborative environment

+ Strong critical thinking skills, attention to detail, and well organized

+ Demonstrated ability to follow through on details and input data into computer systems quickly and accurately.



**Get a complete career fit with Kelly** **** **.**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellys Human Resource Knowledge Center.
Kelly complies with the requirements of Californias state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
Posted: 2022-09-23 Expires: 2022-10-24

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Customer Care Specialist - ON SITE

Kelly Services
Lakeland, FL 33806

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