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Customer Care Specialist - Winter Haven, FL

Kelly Services


Location:
Winter Haven, FL
Date:
04/19/2018
2018-04-192018-05-19
Job Code:
US2023BV_24617629
Categories:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Care Specialist - Winter Haven, FL

Jobid US2023BV_24617629

Location: Winter Haven, FL, 33883, USA

Description **Job Description**

We are seeking candidate that Love Great Customer Customer Services!

If you love building relationship with customer within a work environment that values the customer best interest. Apply Today!!!

Submit Resume: benv585@kellyservices.com

Ideal Candidates:

- Responsible for independently performing a variety of duties related to online banking activities for the Bank.

- Must be an efficient time manager and a good problem solver. Must possess excellent verbal and communication skills.

- This position must adhere to all of the Bank-s policy and procedures while maintaining accuracy, consistency, and security.

If this you Apply Today!!!

Location: Job Location Winter Haven, FL area

Contact: Tel: 863-688-4141

2023@kellyservices.com

**Requirements**

PRINCIPAL ACCOUNTABILITY:

- Performs Daily Online Banking Duties

- Reviews and responds to internal and external emails

- Review, approves or denies, Online Banking applications

- Protects Bank by being alert to signs of fraud

- Assists customers with issues related to online banking

- Receives phone calls from customers and branch staff related to OLB

- Delivers Quality Customer Service

- Answer phone calls within three rings

- Assist customers by guiding them through steps necessary to use the service

- Attend all training as defined by Management

Other General Duties

- Online Account Opening

- e-Statements

- Payment inquiries Secure Forms-Wire Transfers, Change of Address, Stop Pays

PHYSICAL DEMANDS:

- No unusual physical demands required for this job.

- Must be able to do sedentary work.

- May occasionally lift up to 25 pounds to perform job.

The physical demands described here are representative of those that must be met by an

employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the

essential functions. The position may require the ability to work before or after normal

business hours to attend various employee meetings, training sessions, and community

events supported by the Bank, to include evenings and weekends.

WORK ENVIRONMENT:

- Must be accustomed to professional, business office environment in manner and dress.

- Must demonstrate excellent human relation skills with customers and bank associates.

- Must be willing to participate as a team member

- High School diploma or equivalent

- Successful completion of in-house training program or other approved program

- Excellent verbal and written communication skills

- Computer Literate

Desired: Customer Service background in retail, sales, and business

PRO BEHAVIORS

- Problem solver, resourceful, independent

- Works at faster than average pace

- Optimistic, enthusiastic

- Attentive to details

- Organized, careful. Multi-tasked

- Confident, competitive, communicative

**Highlights**

Our Customer structure is designed to value the unique character of the communities we serve and to encourage decision making their approach business decisions with an emphasis on long term growth, sustainable profits and the career development of their staff.


**Why Kelly** **®** **?**

At Kelly Services ® , we work with the best. Our clients include 95 of the Fortune 100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to access the best talent to drive their business forward. If you only make one career connection today, connect with Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 people around the world and have a role in connecting thousands more with work through our global network of talent suppliers and partners. Revenue in 2016 was $5.3 billion. Visit kellyservices.com and connect with us on Facebook , LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females, Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and is committed to employing a diverse workforce. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm



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