26 days old

Customer Experience Manager Marketing

Kelly Services
Mettawa, IL 60048
**Lets figure out whats next together.** If you ask us, this job looks pretty great. Kelly Professional & Industrial is looking for a Temporary Customer Experience Manager with previous past corporate marketing experience. This will be in the Commercial Media space and candidates with previous pharma experience is a plus. Sound good? Take a closer look below.

Position will include Kelly Perks-benefits such as Medical, Dental, Vision, Disability and Short-term life insurance offerings.

**Pay rate: $47.00**

Position Summary:

The Media Manager position partners with our brand teams to set media strategies, determine advertising channels and establish media spending by channel. The Media Manager will work across all areas of the organization to communicate media strategies, plans and results for both consumer and professional media. Working with our media agencies of record, you will develop and execute strategic media plans for a set of brands/indications. You should have experience in uses of traditional and non-traditional media channels, as youre expected to conceive, plan and execute winning, innovative media solutions across various products consistent with each brands business strategies.

More specifically, you will be responsible for the development and execution of all media activities under your assigned brands/indications, identifying target audience and ideal channels to reach our target. Duties include working with our media agencies to identify and recommend media outlets that fit the target audience, implementing the schedule via the agencies, disseminating media flowcharts and placed buys, and manage media billing process. You will provide divisional POVs and white papers, make presentations to the Marketing teams as well as with cross functional teams.


Media Strategies and Planning

o Ensures all media strategies ladder up to and deliver on the brand business goals and objectives

o Ensures media strategies are strong and push brands towards results

o Ensure each plan has innovation, test & learn components

o Push the envelope for ways to bring creativity and innovation to the media plans

o Works with the media agencies to translates media strategies into tactics

Media Buying and Buy Stewardship

o Ensures media agency teams come with great ideas, strong executions, efficiencies and effective measurement for assigned brands/indications

o Manages and implement approved media plan ensuring flawless execution and all deadlines are met

o Review vendor consideration set with the agencies

Brand/Agency Management

o Develop and maintain effective day-to-day relationships with Marketing teams and our agencies of record

o Thorough understanding of brands/indications' business and important facets

o Coach, mentor, motivate agency personnel

o Review all brand sharing documents and ensure accuracy

Media Administration

o Ensure internal and Agency AOR teams are adhering to planning process, policies & procedures for assigned accounts

o Ensure all Media budgets are met and constantly monitored

o Ensures all monthly reporting is received and shared internally in a timely fashion

o Participating in media agency feedback surveys as well as performance review meetings

Industry Knowledge

o Thorough understanding of industry trends, consumer/HCP audience trends, promotional resources, competitive landscape

o Attend industry trade shows to keep current on marketplace knowledge

Competitive Tracking and Analysis

o Tracking/monitoring media activity, including competitive analysis

o Disseminate competitive reporting to brand teams and data analytics groups

o Collaborate on CP with Public Relations and other advocacy groups


**Bachelor's College degree** with **5-8 years of Paid Media experience** as well as customer experience. Experience with media paid in the Pharma industry experience a plus. A degree in Arts, Business or Marketing with 5-8 years of work experience in several aspects of media (digital, offline, programmatic, etc.). Prior media agency experience is a must.

Must be able to determine brands media goals, strategies, tactics and provide recommendations to internal clients

Ability to manage multiple projects and vendors simultaneously with high attention to detail and adherence to departmental process

Ability to multi-task and oversee several media plans, vendors, internal constituents, at one time, face many deadlines and coordinate activities of different groups of individuals

Extremely organized and proactive with the ability to collaborate in a fast-paced team environment

Attend media industry trade shows to keep up on anything new in the marketplace

Must be able to negotiate with vendors, agencies

Familiarity with PHRMA, CFR, Sunshine Act & global pharmaceutical requirements a plus


Strong communication (both written and verbal) and business acumen

Strong Project Management skills

Strong with Microsoft software tools, including Word, Excel, Power Point, Outlook, and able to learn new software programs specific to the Media industry

Knowledge of third party data sources like Nielsen, MRI, IMS, Simmons, Kantar, AdViews and third party tools like Media Tools, Media Ocean, etc.

Strong functional knowledge; can be viewed as a Subject Matter Expert in media across channels

Inquisitive with strong analytical skills, including the ability to infer and apply learnings

Ability to work effectively with cross-functional teams and influence to ensure deliverables and deadlines are met

Strong Agency management, including the ability to delegate responsibility, overseeing and management work and priorities, provide coaching/mentoring/difficult feedback to ensure the company's high quality standards are always met

Prior experience w/direct management of a team(s). Experience working with and mentoring both junior and senior team members preferred.

Demonstrated experience and familiarity with print design and production including commercial printing and the ability to prepare/review print specifications.

Excellent analytical and organizational skills.

Excellent time management, comfortable multitasking.

Strong written and verbal communication skills.

Interested and qualified candidate can submit their resume online at the KCNi network (Kelly Services Career Network) or on Should you like to follow up to your resume or have any questions, please reach out to Bryan Jones, the National Corporate Recruiter, via email at

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2022-04-29 Expires: 2022-05-30

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Customer Experience Manager Marketing

Kelly Services
Mettawa, IL 60048

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