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25 days old

Customer Experience Specialist

Kelly Services
Florham Park, NJ 07932
**Whats next for you? This great job.** Finding a job that fits your lifestyle isnt always easy. Thats where Kelly Professional & Industrial comes in. Kelly is staffing for a **Customer Experience Specialist** with a premiere chemical manufacturing company in the **Florham Park, NJ** **, area** !


**Why you should apply to be Customer Experience Specialist:**


+ **Pay Rate:** $27.00

+ **Schedule:** |8:00am-5:00pm|Monday Friday | 2-days On-site

+ **Duration:** Contract 3-4 months | Extended Opportunity


**Whats a typical day as a Customer Experience Specialist? Youll be:**


+ Leveraging your education in Business Administration, Supply Chain, or similar field, you will expertly manage the order to cash process to manage and translate tactical actions to strategic thinking. You will anticipate customer needs and provide recommendations based on order patterns.

+ Using your strong business acumen, you will be responsible for driving financial results for your customers. You will identify opportunities for upselling and identify deviations from Customers forecast.

+ You will improve customer satisfaction through driving continuous improvement activities. You will be measured on customer satisfaction through Net Promoter Score.

+ Relying upon your strong analytical and problem-solving abilities, you will navigate complex order-to-cash processes and manage competing priorities, assist in strategic decision making, and continuously look for opportunities to improve processes and policies that impact the customer experience. You will be responsible for presenting and implementing solutions to complex customer needs.

+ You will analyze Supply Chain and Business Key Performance Indicators and drive improvements based on findings. You will be responsible for sharing best practices across the organization to accelerate business growth.

+ Relying upon your excellent interpersonal skills, you will collaborate and interface with business partners and functional teams, as well as partner with commercial teams to have an in depth understanding of the customers and their markets, by actively engaging in discussion with customers and the commercial organization. You will be expected to contribute to the businesss growth and profitability.

+ You will proactively identify and prioritize opportunities, develop sustainable solutions, contribute to account plans, and champion continuous improvement and overall performance. You will also be responsible for ensuring a sustainable business continuity plan for your customers and backup team members across the Customer Experience Team.

+ Demonstrating your excellent organization skills, you will facilitate the resolution of order exceptions and issues impacting the customers order, as well as utilize or establish reporting processes to identify and communicate solutions in a timely and professional manner to all stakeholders.


**This job might be an outstanding fit if you:**


+ Candidate will assist in manage the order to cash process.

+ Candidate must be able to multitask and move from one task to another quickly.

+ SAP experience preferred/not required.

+ Customer support experience is ideal.

+ Job is more commercially driven, not transactional.

+ Combining your ability to work independently, be a self-starter, and lead change in a team setting will be essential, as you gather and interpret market intelligence from a customer.

+ It will be essential that you exhibit strong time management skills, organization capabilities, as well as be extremely adaptable and open to change, while being a team player that is result orientated.

+ You will leverage Salesforce to engaged in commercial topics with key internal stakeholders.

+ You will be a champion for digital tools and approaches. The ability to identify and implement digital solutions will be an essential skill for success. You will engage customers and promote digital commerce tools and resources to enable self-service and to improve engagement with our customers.

+ Your robust knowledge of Microsoft Office, SAP or other relevant Enterprise Resource Planning will be essential, as you manage the customers eCommerce platform, actively pursue eSolutions to suit the needs.


**What happens next**

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.


Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a **Customer Experience Specialist** today!


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-07-18 Expires: 2022-08-18

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Customer Experience Specialist

Kelly Services
Florham Park, NJ 07932

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