20 days old

Customer Operations

Kelly Services
Lewisville, TX 75029
**Job Description**

Job Title: Customer Operations

Location: Lewisville, Texas

Length: 3 months

Hours: 40 hours/week

Shift: Mon-Friday, Training 8-5 (Schedules 9am-6pm and 10am-7pm)

Pay Rate: $15.00

About the Job:

This position proficiently transcribes call center records for health care provides for quality purposes.


Knowledgeable about the client program and product/service offerings.

Interprets and transcribes inbound and outbound calls from patients and health care providers.

Responsible for prompt, neat and accurate transcription of records.

Produce clear and accurate transcriptions within client established time frames.

Able to identify adverse events.

Ensure documentation is in order and following client regulatory guidelines.

Identify trends and training needs from transcription opportunities and escalate appropriately.

Able to work effectively with dynamic, integrated task teams

Ability to maintain a work pace appropriate to the workload

If qualified and interested please call Amanda Brown at 972-608-1802 or email at



2 years call center experience

2 years of transcriptionist experience

2 years of quality review experience

Certified Medical Transcriptionist (CMT) strongly preferred

HS Diploma or GED

Knowledge of medical terminology

Excellent organizational skills

Exceptional listening skills

Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.)

Strong knowledge of customer care processes and techniques

Multi-tasking, time management and prioritization skills


Kelly Temporary Employee Perks:

- Kelly-sponsored Affordable Care Act health care coverage available for eligible employees

- Group medical, prescription, vision, dental, life, and short-term disability insurance options that are available for purchase-and the coverage is portable*

- Service bonus plan

- Holiday pay plan

- Weekly electronic pay options

- Free online training campus available

- Exclusive online employee community

- Employee assistance program (EAP) available at no cost

- Corporate discounts

- Transportation spending accounts

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-10-25 Expires: 2019-11-25

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Customer Operations

Kelly Services
Lewisville, TX 75029

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