13 days old

Customer Order Specialist

Kelly Services
Lexington, KY 40508
Kelly Services connects talented professionals with opportunities to advance their careers. We currently have an openings for a Customer Order Specialist for one of our top clients in **Lexington, KY!** This is a great opportunity to elevate your career with an industry leading automation organization! Position will start remote due to Covid-19.

+ **Pay Rate** : $20.00

+ **Shift:** 8am to 5pm

+ **Start/Duration** : ASAP- possible Temp-to-Hire!

**_Please Note_** **:** Position is being recruited for by a remote Kelly Office, not your local Kelly Branch. For immediate consideration, apply directly to this job posting or e-mail your resume to Katie at

**Job Responsibilities:**

+ Use SAP and Excel; enter orders; assist in the Product Service Advisory; follow up on AR overdues; etc.

+ Provide internal and external customer support (e.g. technical, order assistance, payment related assistance) and coordinate with relevant resources to have complete case ownership and to increase customer satisfaction.

+ Customer assistance: Ensures the resolution of customer issues (e.g., order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.

+ Coordinates resolution with After-Sales Service and/or Spare Parts teams.

+ Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.

+ Customer relations: Proactively informs customers about issue status based on inputs, and clarifies any questions.

+ Ensures a positive customer experience throughout the entire process.

+ Data analysis: Prepares and analyzes regular statistics (e.g. forecast) using available tools and collecting relevant information.

+ Targets Tracks regular target performance and provides results to management.


+ High School Diploma or equivalent is required. Associates or greater is preferred.

+ 3-5 years of relevant experience

+ Proficiency with SAP is required.

+ Experience with Salesforce is preferred.

+ Ability to calculate figures and amounts such as discounts, interest, commissions, and percentages.

+ Ability to apply concepts of basic math.

+ Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

+ Ability to interpret a variety of written, and oral instructions.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Posted: 2020-10-16 Expires: 2020-11-16

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Customer Order Specialist

Kelly Services
Lexington, KY 40508

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