19 days old

Customer Order Specialist (New Berlin, WI)

Kelly Services
New Berlin, WI 53151
Kelly Services connects talented professionals with opportunities to advance their careers. We currently have an exciting opportunity available as a **Customer Order Specialist** located in the **New Berlin, WI** area. Opportunity is with an industry leading medical device company!

+ **Title:** Customer Order Specialist

+ **Location:** New Berlin, WI 53151

+ **Start Date/Duration** : ASAP! 6+ month contract

+ **Pay Rate:** $26.50/hr

+ **Shift:** 8 am to 5 pm

**_Important Note_** **:** This position is recruited for by a remote Kelly Services office, not your local Kelly branch. Please reply directly to the job posting for immediate consideration or email resume to Katie at

**Summary:** Position will focus on order entry/management to ensure seamless fulfillment for customer orders. Provide order entry, order management, communication, problem resolution, and follow through on customer orders. Includes collaboration with other functions to ensure seamless best in class order processing.

**Job Duties & Responsibilities:**

+ Manage customer transactions with a high degree of accuracy including but not limited to purchase orders, sales orders, project orders, and debit/credit memos using SAP, Sales Force, and other tools as required.

+ Able to demonstrate professionalism, patience, and a positive attitude while engaging customers orally and in writing.

+ Take calls, e-mails and instant messages from internal/external customers, sales leadership, and field sales personnel.

+ Respond to inquiries and demonstrate a sense of urgency when critical issues arise.

+ Support the development and implementation of business processes to streamline order processing.

+ Develop creative and proactive solutions to day-to-day and event-based problems.

+ Be an active member of the lean process improvement efforts by participating in continuous improvement projects and engaging in solutions to challenges.

+ Ability to review purchase orders and related documentation for standard vs non-standard verbiage and identify when to escalate to Pricing & Negotiations, Inside Sales, Legal & Finance Teams, and other support functions.

+ Demonstrate a willingness to understand and own reports/metrics in support of continuous improvements.

+ Demonstrate an attitude of teamwork and emotional intelligence by supporting team members and building collaborative relationships across functions.

+ Ensure the completion and maintenance of all records, paperwork, documentation, etc. necessary to comply with regulatory demands, export and compliance guidelines and internal policies. A basic understanding of these policies is also required.

+ Follow and comply with all safety and work rules and regulations; Maintain departmental housekeeping standards.


+ High School Diploma or equivalent is required.

+ Client services experience, providing tailored support to external business contacts via telephone and/or email, is required.

+ Experience with order management is strongly preferred.

+ Proficiency with Microsoft Office is required, experience with SAP is strongly preferred.

+ Highly detail-oriented business methodology.

**Why Kelly?**

+ As a Kelly Services employee, you will have access to numerous perks, including:

+ Exposure to a variety of career opportunities as a result of our expansive network of client companies

+ A competitive hourly pay rate with weekly checks

+ Access to newly expanded Medical Plan options

+ Online continuing education via the Kelly Learning Center

+ Several employee discounts

+ And more!

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At **Kelly** , were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.

Posted: 2020-06-19 Expires: 2020-07-20

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Customer Order Specialist (New Berlin, WI)

Kelly Services
New Berlin, WI 53151

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