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30 days old

Customer Relations Specialist

Kelly Services
Myrtle Beach, SC 29577
Kelly services is seeking an experienced Customer Relations Specialist for an temp to perm opportunity in Sarasota, Fl. This client specializes in the hospitality industry.


The Customer Relations Specialist is a critical role within the Owner Services organization. In this role, the specialists will address the most highly escalated owner issues, be responsible for researching the facts, interfacing with the legal department when appropriate or required, and prepare the response in a professional manner. The CR Specialist interfaces with high profile organizations such as the BBB and various Attorneys and Attorney General offices.


+ Researches and manages all Owner correspondence including BBB, AG, Attorney, and other legal correspondence

+ Handles advanced or escalated issues

+ Ensure account history, notes and required paperwork have been completed, reviewing all previous interactions (recent and historical)

+ Follows issues through to resolution or completion, ensures all necessary forms and associated paperwork are timely and accurately processed

+ Perform all tasks and other associated duties strictly complying with FDCPA/SDCPA rules and guidelines

+ Handles owner requests for contract dissolution and attempts to save business

+ All other duties as assigned


**Requirements:**


+ High School Diploma/GED

+ Some college highly desired

+ Three years working in a complex call center environment

+ 2-3 years working with highly sophisticated and escalated customer issues via written correspondence or phone calls


**Why Kelly** **** **?**


Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-03-12 Expires: 2021-04-12

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Customer Relations Specialist

Kelly Services
Myrtle Beach, SC 29577

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