8 days old

Customer Representative Website Support Team

Kelly Services
Cedar Rapids, IA 52401
**Job Description**

Kelly Services is hiring for Customer Care Representatives for the Website Support team in SW Cedar Rapids, IA! This position is Monday-Friday with shift hours between 7AM-9PM CST. This is a temp-to-hire opportunity starting at $15/hr with possible wage increases upon hire.

Call center experience is REQUIRED-- at least 1 year!

Job responsibilities include:

- Respond to customer requests for product and servicing support via a variety of channels, e.g. chat, email, phone, in-bound mail

- Communicate processes, procedures and timelines to clients and agents, delivering the message in a manner that increases engagement, satisfaction and ensures one call resolution.

- Responds to challenging conversations, calming and de-escalating upset customers

- Document updates to accounts and policies, e.g. processing, call notes, AWD.

- Completes tasks accurately, within established time frames

- Identifies and documents issues and trends

- Maintain confidentiality of customer records, with attention to identified high risk situations.

- Display behaviors consistent with company core values

- Participate in departmental initiatives

Interested? Respond here or email Amy at and include a copy of your professional resume!



- Minimum of 1-2 years experience with call center or customer service experience/training.

- Fundamental computer knowledge and maneuverability within Windows applications.

- Basic understanding of Microsoft office suite, specifically Word and Excel.

- Good verbal and written communication skills.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2020-01-10 Expires: 2020-02-17

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Customer Representative Website Support Team

Kelly Services
Cedar Rapids, IA 52401

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