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Customer Resolution Specialist $15 an hour

Kelly Services

Austin, TX
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Resolution Specialist $15 an hour

Jobid US576JAB_24767579

Location: Austin, TX, 78769, USA

Description **Job Description**

The Customer Resolution Specialist position in Central East Austin 78752 is responsible for responding to consumer complaints, researching and responding to customer inquiries and complaints from internal and external sources and identifying opportunities for improvement in customer experience.

Compensation is $15 an hour/40 hours a week

Monday thru Friday 8am-5pm



- Resolve complaints related to pending authorizations, pending deposits, fraud and charge backs (disputes), distributor agents, or any complex issue that cannot be resolved at the CSII or CSIII agent level

- Consistently think outside the box and make sound judgment calls to resolve complaints

- Issue monetary adjustments for refunds and/or charges

- Identify opportunities for process improvements in all departments that lead to higher standard of service for customers


- Bilingual/Spanish preferred

- Two or more years of customer service experience, preferably in an escalations capacity

- Strong written and verbal communication skills, with the ability to patiently explain processes, procedures, and company information to Customers and external agencies

- Ability to collect and analyze data to assist in identifying trends/process gaps

- Relates well to all kinds of people

- Calm demeanor when handling escalated situations

- Able to multi-task while working in a fast-paced environment

- Ability to work a flexible work schedule a plus

- Self-starter with sharp eye for detail required

- Ability to work well in a collaborative work environment

- As provided in the Background Check policy, eligible candidates may be subject to drug, criminal history, and credit checks, which will be conducted and used in accordance with applicable local, state, and federal laws



- Kelly-sponsored Affordable Care Act health care coverage available to eligible employees

- Group insurance options*

- Service bonus plan

- Holiday pay plan

- Weekly electronic pay options

- Online training campus that provides more than 3,000 free courses to help improve and develop skills

- Exclusive online employee community

- Employee assistance program available at no cost

- Corporate discounts

- Transportation Spending Accounts

- Offered and administered by Leslie & Associates. These plans are not sponsored by Kelly Services.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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