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Customer Resource Associate

Kelly Services


Location:
Indianapolis, IN
Date:
06/06/2018
2018-06-062018-07-05
Job Code:
US2514RF_25073403
Categories:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Resource Associate

Jobid US2514RF_25073403

Location: Indianapolis, IN, 46202, USA

Description **Job Description**

Seeking 20 Customer Resource Associates for a company on Crosspoint Boulevard in Indianapolis.

Great customer service culture and team atmosphere.

Job Description:

The Customer Resource Associate receives and responds to customer calls, inquiries, requests and complaints, which may require research and investigation to reach resolution; and delivers superior customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved.

Responsibilities:

- Responds in a timely and accurate manner to customer service calls, ensuring that service issues and concerns are treated in a respectful and professional manner

- Effectively responds to routine issues regarding residential and commercial service matters, which may involve outbound calls and other communications to resolve service inquiries and equipment issues.

- Returns all internal and external calls, emails and faxes in a timely manner to ensure that customers- concerns are understood, addressed and resolved in an efficient and complete manner.

- Receives and reviews individual performance metric reports and action plans with manager to understand individual performance.

- Enters service data into computer.

- Logs information about customer service interactions into systems; updates information in a timely and accurate manner in order for associates to able to track service inquiries and resolution.

- Performs other job-related duties as assigned or apparent.

Qualifications:

- High School Diploma or GED

- Call Center experience

Additional Details:

- Schedule: 8 hours shifts Monday through Friday between the hours of 7:00am to 7:00pm

- Pay rate: $15/hr.

Please click to apply today! You may also directly submit your resume to 2514@kellyservices.com or call 317-915-1198 for immediate consideration.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**


As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit kellyservices.com and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.



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