10 days old

Customer Sales Representative

Kelly Services
Naperville, IL 60540

**Customer Service and Sales Representatives needed for a REMOTE job opportunity.**

**$31,720 + Commission**

**Call (630) 506-8765 and ask for Jen!**

**Customer Care Representatives and Sales Account Representatives needed in Naperville**

**Key Accountabilities**

+ Sell home warranty and energy-related products and services to residential and commercial customers following quality standards, scripting processes and procedures as trained and documented in the company policy and procedure manual.

+ Perform utility start and transfer service following designated utility standards.

+ Navigate systems efficiently and enter data accurately while resolving customer needs

Business Acumen:

+ Maintain thorough understanding and knowledge of utility move and transfer processes and the benefits of our suite of products and services

+ Communicate and comprehend the product and service sales process when following up with customers on enrollment errors


+ Reflect our company Values and contributes to our positive, results-driven culture

+ Possess excellent interpersonal skills, diplomacy, and patience while interacting with customers, peers, management, and other departments. Comfortable with receiving coaching feedback and monitoring of calls.

+ Take personal responsibility, exploring opportunities to add value, contributing ideas and participating in activities to continuously improve customer satisfaction and productivity.

Driving Results:

+ Create and maintain personal/team sales goals daily, weekly, monthly.

+ Maintain and exceed client and customer expectations through professional telephone interaction on inbound and outbound calls.

+ Demonstrate a personal commitment to promoting and providing exceptional customer service

**Call (630) 506-8765 and ask for Jen!**



Proficient typing and computer application skills (minimum of 40 wpm)

Strong attention to detail with ability to multi task while speaking with a customer on the phone.

Easily adapt to change while balancing multiple priorities

Ability to work a continuously flexible schedule including evenings, weekends, and holidays with punctuality and consistent work attendance. Current hours of operation are 6:00 am 7:00 pm Monday Friday and 6:00 am 5:00 pm Saturday

Motivation for sales, adhering to set computer guided scripts and procedures

Excellent verbal and written communications skills, effective listening skills, and ability to identify needs through phone conversation


Knowledge or familiarity with HVAC equipment and standard concepts

Knowledge or familiarity with Home warranty and services concepts

Proven track record of exceeding quotas and business goals

Proven ability to work successfully in a results-oriented environment

Bilingual (Spanish)

Ability to handle a high call volume environment while maintaining high performance.


Required: High School or GED

Preferred: Associate Degree, some college courses

Work Experience


1 year experience in Sales or Customer Service


Previous work experience in a fast paced Call Center environment

Experience accurately capturing details of phone conversation on paper and in a computer application.

Experience with direct or suggestive selling

**Work Environment**

+ Account Representatives may sit or stand, but are required to remain at their desks except for scheduled lunch and breaks.

+ Office Environment


Champions safety


Cultivates innovation

Customer obsessed

Drives Results

Nimble learning

**Call (630) 506-8765 and ask for Jen!**

**You should know:** Your safety matters! Vaccination against COVID-19 may be a requirement for this job in compliance with current client and governmental policies. A Kelly recruiter will confirm and share more details with you during the interview process.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.


Posted: 2022-01-10 Expires: 2022-02-10

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Customer Sales Representative

Kelly Services
Naperville, IL 60540

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