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24 days old

Customer Service - $12.90/hr - Greensboro, NC

Kelly Services
Greensboro, NC 27413
**Customer Care Associate** **- Greensboro, NC**


**Kelly Services is now seeking customer service professionals in the Greensboro, NC area to join the team of a Fortune 250 American insurance and investment management company. Check out the position details below to see if you're a good fit!**


**THE BASICS**



**Pay** **: $12.90/hr**


**Shift** **: The hours of this position will range from 7:50 a.m. to 6:00 p.m. Monday through Friday. Training hours will be 8:30 a.m. to 5:00 p.m. for the first 6-8 weeks.(Overtime may be required based on workload)**


**Hire Type** **: 6-7 month temp to perm possible based on performance**





***Parking will be reimbursed in full IF contractor obtains a monthly parking pass ($85) from Bellemeade Parking Deck. Daily rates are not reimbursable.**


**POSITION PROFILE**


**The Customer Care Associate for the In-Force Life Care Center will be responsible for providing telephone customer service as a primary point of contact for Lincoln Financial agents, policyholders, and authorized third parties ensuring that good customer relations are maintained, and customer inquiries and concerns are resolved fairly and effectively. S/he will handle or refer inquires in a professional and efficient manner, ensuring accuracy and effective follow-through. This position will perform and deliver on routine assignments for his/her assigned client service area(s) of responsibility independently in accordance with established procedures/guidelines.**



**Delivers routine work independently, in accordance with established procedures and guidelines, in a timely manner and meets deadlines appropriately.**


**Documents customer interactions in appropriate system(s).**


**Escalates client service issues or concerns to senior team members and/or management.**


**Maintains customer confidentiality while complying with privacy regulations.**


**Makes routine & non-routine decisions under close supervision, applying limited discretion within role except for matters of significance which affect the business as a whole or a significant part of it, in accordance with established procedures/guidelines**


**Meets or exceeds departmental quality and service standards.**


**Performs research to respond to customer inquiries.**


**Performs task by applying core knowledge obtained from the role and acquires increasingly more knowledge to apply in the role.**


**Provides accurate, timely information meeting the customer's needs through problem resolution.**


**Provides customer service to internal and/or external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs.**


**Recognizes general issues/concerns for assigned area(s), explains effect on the customer's service experience, and suggests process improvements.**


**Responds to and resolves customer inquiries meeting departmental quality and production standards.**


**Supports and promotes change management and/or departmental/enterprise initiatives within assigned area(s) of responsibility.**


**Works overtime as needed.**




**REQUIRED QUALIFICATIONS**



**High School Diploma/GED**


**2-3 years of phone and/or face-to-face customer service experience REQUIRED**


**Call Center experience strongly preferred**


**Ability to perform under stress in cases of emergency, critical or hazardous situations.**


**Ability to work with others in a team environment.**


**Demonstrates ability to work in a fast-paced environment.**


**Demonstrates solid relationship management skills with internal and/or clients (e.g. management, peers, colleagues, customers, etc.).**


**Demonstrates strong interpersonal skills with a collaborative style.**


**Demonstrates strong organizational skills with the ability to prioritize workload and multi-task while maintaining strict attention to detail.**


**Demonstrates the ability to use sound judgment and discretion regarding confidential information.**


**Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).**


**Successfully completes regulatory and job training requirements**




**A limited number of applications will be considered for this position, so apply today for immediate consideration!**


**Please note - this position is being recruited for by a virtual Kelly recruiter, not your local branch office. You can apply directly to this posting (PLEASE INCLUDE AN UPDATED RESUME) or by emailing your resume to** **Hannah.Webb@kellyservices.com** **. Please include the title of the job and its location in your email.**



**Why Kelly** **** **?**



As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.




**About Kelly** ****




At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2020-09-30 Expires: 2020-11-09

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Customer Service - $12.90/hr - Greensboro, NC

Kelly Services
Greensboro, NC 27413

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