1+ months

Customer Service 1st shift, Full time available

Kelly Services
Brooks, KY 40109
**Job Description**

Customer Service Inbound Call Center

***This position is located in Brooks, KY. This is not a work from home position.

- 1st shift 8AM-4:30PM, Monday-Friday

- $11.50/hour - Weekly pay

- Start date ASAP

Full time, contract to hire career opportunity.

Snapshot: The Customer Service inbound call center agent will use their help desk/call center experience to successfully flex between Tech Support and Customer Care at Geek Squad City. The Agent will use their strong communication skills to provide our Clients with over the phone and online technical support across multiple consumer electronic product categories. The Client Solutions Agent must be proficient in using online resources, remote management tools, and chat functions to enhance or address the Client's needs.

Key Responsibilities:

- Maintains high levels of professionalism, courtesy and customer service throughout all Client interactions

- Provides technical education to Clients across multiple consumer electronic product categories via online chat or phone support

- Identifies, offers, and transacts service solutions to address or enhance the Client's technology needs

- Creates work orders and schedules technology services for Clients

- Diagnoses or trouble shoots technology products

- Determines and/or order parts required for repair

- Escalates Clients work orders to next tier Agents or directs to proper resources for resolutions

If you or someone you know is qualified and interested, please contact Susie Jones at OR call/text 989-297-6565 for immediate consideration.


Basic Qualifications:

- 1 year of experience providing solutions in a consumer facing environment

- 6 months of experience using Microsoft Office applications (Word, Excel, Outlook, etc.)

- 2 months of experience in customer service using phone skills

- Ability to stand/sit for long periods of time

- Ability to work in a fast pace environment

- Ability to multitask and have an attention to detail

- Agents must be available to work a flexible schedule. Hours of operation will be based on business need and will need support seven days a week. Agent Schedules may be required to change or rotate based on business need.


- Full time hours

- Contract to HIRE

- Great employer benefits after hire in

- Paid weekly (very Friday)


**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping
you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the nearly 500,000 people we employ
each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a
leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable
a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety
of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females,
individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
Posted: 2019-09-16 Expires: 2019-12-02

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Customer Service 1st shift, Full time available

Kelly Services
Brooks, KY 40109

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