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Customer Service Agent in a growing Ocean Freight team needed in Peabody, MA!

Kelly Services

Peabody, MA
Job Code:
  • Customer Service
Kelly Services
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Job Details

Job Title Customer Service Agent in a growing Ocean Freight team needed in Peabody, MA!

Jobid US3215KD_24759984

Location: Peabody, MA, 01960, USA

Description **Job Description**

Kelly Services, Inc. is in need of a Customer Service Agent in a growing Ocean Freight team in Peabody, MA to serve as a point of contact for the customer and documentation processing staff, ensuring operational excellence, high productivity and customer satisfaction.


- Receive and track P.O.s from Importers/customer service group for pending shipments

- Retrieve shipment details from Shipment Communication Platform (SCP) to open file

- Issue shipment handling instructions to Document Processing staff

- Answer all customer inquiries in accordance with the Customer Service Policy standards

- Communicate with and ensure release of the freight from ocean/air carriers

- Notify customer / broker of arrival and charges and notify PGAs of arrival (if required)

- Provide accurate job costing forecast

- Handle and manage all customer contact at file level regarding exceptions

- Serve as a liaison between Document Processing and customer regarding all shipment details

- Assist Sales in compiling quotes by providing rates, tariffs, etc.

- Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations

- Other duties as requested

Qualified applicants are encouraged to submit their resume to and call 781-229-2042 for immediate consideration.

**Why Kelly** **®** **?**

At KellyServices ® , we work with the best. Our clients include 95 of the Fortune100 ™ companies, and more than 70,000 hiring managers rely on Kelly annually to accessthe best talent to drive their business forward. If you only make one career connection today, connectwith Kelly.

**AboutKelly Services** **®**

As a workforce advocate for over 70 years, we are proud to directly employ nearly 500,000 peoplearound the world and have a role in connecting thousands more with work through our global network oftalent suppliers and partners. Revenue in 2017 was $5.4 billion. Visit and connect with us on Facebook, LinkedIn and Twitter .

Kelly Services is an equal opportunity employer including, but not limited to, Minorities, Females,Individuals with Disabilities, Protected Veterans, Sexual Orientation, Gender Identity and iscommitted to employing a diverse workforce. Equal Employment Opportunityis The Law.

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