29 days old

Customer Service Agent

Kelly Services
Rochester, NY 14651
Customer Service Representative French Bilingual Bausch & Lomb

**Time for something new?** Tired of sitting at the same, old desk? Then read on! Kelly Professional & Industrial is looking for a Customer Service Representative (bilingual French preferred) to work at Bausch & Lomb in Rochester, NY (please note: this is an in-person opportunity). If youre ready to make a change, were ready to help.

**Why you should apply to be a Customer Service Representative:**

+ Bausch & Lomb is one of the best-known and most respected healthcare companies

+ This is the perfect place to take your customer service career to the next level!

+ On-site cafeteria

+ Access to outstanding Kelly perks via

**Whats a typical day as a Customer Service Representative? Youll be:**

+ You will receive orders from customers through different channels (e.g. email, eCommerce, EDI, customers portal) and create orders in People Soft system within 24 hours

+ You will respond to and resolve complex customer inquiries and requests received via telephone, email, mail, and fax in a timely and efficient manner, including billing issues, product and shipment complaints, and all other customer issues or inquiries as needed

+ Proactively communicates supply issues and general order status to assigned customers via daily review of open order reports

+ Work closely with cross-functional teams to communicate stock level issues at forwarding distribution and depot locations

+ You will meet minimum acceptable metrics for schedule adherence, call handling, order entry and status, and others as determined by management

**This job might be an outstanding fit if you:**

+ Available to work Monday-Friday, 9:30am-6:00pm

+ Bilingual in English and French Canadian, preferred

+ High School Diploma required; associate degree preferred

+ Proficiency with Microsoft office: Outlook, Word, Excel and PowerPoint

+ Previous call center experience, preferably including experience managing orders and mid-tiered accounts

**What happens next**

Once you apply, youll proceed to next steps if your skills and experience look like a good fit. But dont worryeven if this position doesnt work out, youre still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover whats next in your career is what were all about, so lets get to work. Apply to be a Customer Service Representative today!

**Why Kelly** **** **?**

Youre looking to keep your career moving onward and upward, and were here to help you do just that. Our financial staffing experts will connect you with premier companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in in your career. It all adds up.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live (plus, did we mention we provide a ton of benefits ?). Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2022-04-29 Expires: 2022-06-02

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Customer Service Agent

Kelly Services
Rochester, NY 14651

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