30 days old

Customer Service

Kelly Services
Amherst, OH 44001
Contact Center Customer Service Inbound/Outbound II - The Customer Experience Team Member will be located in Amherst, OH. SAP Experience Order Entry Experience Quote Creation Possibly run through June. The Customer Experience position processes transactions routed to designated customer service desks within the case management system. This includes processing inbound requests initiated via phone or elecetonically from internal and external customers for quotes, orders, and other inquiries. Essential Job Duties and Responsibilities Create and update standard sales orders and quotations in SAP in a timely manner according to established goals of the Customer Experience Supervisor received via fax or email from internal and external customers. Create and manage engineered systems, warranty, credit/debit, EDI, portal, tailgate, demo/2nd life, tradeshow, and eNordson orders in SAP in a timely manner according to established goals of the Customer Experience Supervisor received via fax or email from internal and external customers. Job duties may encompass international transactions and requests. Job duties may encompass handling internal and external customer requests received via phone. Handle internal and customer inquiries regarding order status, inventory availability, delivery status, and pricing Follow correct process to communicate with other Nordson teams to solve problems and get the information needed for an inquiry. Ability to learn and use Nordson case management technology to retrieve and update status of each task assignment Review case management requests to assign priority status and route to the correct customer service desk Identify opportunities to enhance and improve their daily tasks Performs other duties as assigned Base performance standards against established metrics to drive performance improvements Conduct themselves in a way that fosters a positive, supportive, and professional work environment in which everyone is treated with dignity and respect Education and Experience Requirements Education: Associates or bachelor s degree preferred Experience: Four to six years of CSR experience preferred Previous SAP experience preferred Previous case management system experience preferred Preferred Skills and Abilities Good written and verbal communication skills Good organization skills Good time management skills Customer focused Team Player Detail Oriented Analytical skills Self-motivated Computer literate SAP system knowledge Able to work under pressure Relevant experience in a customer service related environment or a business environment is highly desired Maintain a high degree of professionalism when dealing with customers and associates Working Conditions and Physical Demands Office environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

**Why Kelly** **** **?**

As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.

**About Kelly** ****

At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-01-29 Expires: 2021-03-04

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Customer Service

Kelly Services
Amherst, OH 44001

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