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10 days old

Customer Service

Kelly Services
Ashtabula, OH 44005
Contact Center Customer Service Inbound/Outbound I - Work Location Same as Customer Location Work Specifications Quantity Requested: 1 Job Code: CI01 Customer Job Title: Job Description: Customer Service Rep: This position is responsible for the order entry and customer service. Qualifications: Minimum 3 years of experience in Customer Service Knowledge of ERP-oriented accounting systems preferred, SAP a plus. Qualifications: High School Diploma or GED Excellent time management skills. Ability to listen, communicate written and verbal , excellent grammar, spelling, proofreading and effective follow-up skills. Ability to work independently, self-starter, energetic. Able to handle highly confidential information. Must be detail oriented. Able to adhere to tight deadlines. Work Performed: 1. Receives orders from customers and/or intercompany parties, maintaining friendly and cordial relationship. 2. Enters orders received into the ERP system and sends detailed and accurate confirmation order acknowledgment back to requester in a timely basis in accordance with order entry procedures. 3. Transfers pertinent information to customer files to ensure proper record keeping. 4. Regularly receives customer order/service inquiries concerning pricing, product availability, eight/dimension, freight costs, payment terms, packaging and overall order status and provides timely follow-up. 5. Edits orders for accuracy and makes appropriate changes. 6. Refers customer inquiries to responsible sales or technical person, depending on the nature of the inquiry. 7. Receives, researches and resolves with appropriate assistance customer service issues/complaints. 8. Performs a variety of miscellaneous tasks on a routine basis as well as on an assignment basis, including file maintenance, telephone coverage, telemarketing and internal mail distribution. 9. Complies with safety rules and regulations, attends safety meetings and training, inspects work area for hazards/deficiencies and initiates action to correct them. Also, reports injury/illness and/or environmental incidents. 10. Perform required duties, as assigned, dealing with the exporting of product internationally by: a. Working closely with third parties to schedule bookings for ocean or air export and ensure required documentation is correct and timely. b. Verifying export compliance as defined by EOP and Manager. c. Review order requirements to ensure completion. d. Regularly communicating the status of all orders with both internal and external parties. 11. Other duties as assigned by Manager. Measures of Performance: Customer Relations Effectiveness of customer communications. Accuracy and completeness of information handled and forwarded to others. Accuracy and skill of typing and data entry. Timeliness of tasks completion. Relations with other corporate work groups. Attendance at area safety meetings and safety training and completion of H, S E Area Checklist as assigned . Prevention of personal injury/illness Customer Service Representative.


**Why Kelly** **** **?**


As a worker today, its up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find whats next is what were all about. We know whats going on in the evolving world of workjust ask the 440,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.


**About Kelly** ****


At Kelly, were always thinking about whats next and advising job seekers on new ways of working to reach their full potential. In fact, were a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.


Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.
Posted: 2021-02-15 Expires: 2021-03-18

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Customer Service

Kelly Services
Ashtabula, OH 44005

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